Job Overview
Location
US (Remote)
Job Type
Full-time
Category
Software Engineering
Date Posted
June 26, 2026
Full Job Description
đź“‹ Description
- • Execute 80–100+ daily outbound touchpoints with members via phone, SMS, and email to initiate and complete intake for specialty infusion care.
- • Serve as the primary point of contact for members from first outreach through successful handoff to the Care team, managing multiple open cases simultaneously without omission.
- • Build trust quickly and communicate Leap’s value proposition empathetically to guide undecided members toward committing to care, without relying on scripts.
- • Strategically vary timing, channel, and messaging to maximize contact rates across a diverse member population with varying responsiveness patterns.
- • Gather, validate, and document member demographic, clinical, and treatment information required to initiate care, ensuring accuracy and completeness.
- • Follow up persistently on outstanding documentation via phone, SMS, and email until all intake requirements are fulfilled.
- • Schedule and confirm treatment appointments by coordinating directly with nursing agencies and infusion providers.
- • Verify medication receipt and ensure members understand preparation requirements prior to therapy initiation.
- • Prepare comprehensive handoffs to Care Coordinators, including detailed intake summaries, documentation status, and next-step instructions.
- • Fluently leverage CRM, EHR, and outreach tooling to manage workflows, track follow-ups, and maintain system accuracy.
- • Uphold strict HIPAA compliance and member privacy standards in all communications and record-keeping practices.
- • Track every member inquiry and open case diligently; no inquiry or task goes unanswered or unmonitored.
- • Identify and escalate urgent member concerns to appropriate clinical staff according to established protocols.
- • Contribute actionable feedback on intake and outreach workflows, identifying friction points and proposing operational improvements.
- • Adapt quickly to evolving systems, tools, and processes in a fast-moving startup environment with frequent changes.
- • Collaborate cross-functionally with Care Operations, Member Growth, and clinical staff to ensure seamless member transitions and operational alignment.
- • Work strictly within 10am–6pm Pacific Time schedule to align with team and member availability.
🎯 Requirements
- • 2+ years of experience in a high-volume outbound or client-facing role — patient outreach, member engagement, customer support, call center, BDR, or B2C client services.
- • Demonstrated ability to sustain 80–100+ daily outreach activities while managing multiple open cases.
- • Persuasive, empathetic communicator who builds trust fast, handles objections with patience, and guides members to decisions.
- • Strategic approach to outreach — thinks critically about when, how, and why each touchpoint occurs, rather than relying on scripted methods.
- • Tech-savvy and fluent in CRM, dialers, or outreach platforms; proactive about learning new systems.
- • Available to work 10am–6pm Pacific Time.
🏖️ Benefits
- • Opportunity to contribute feedback and shape intake and outreach workflows in a fast-growing startup.
- • Work in a mission-driven environment focused on reducing healthcare costs and improving patient access to life-changing therapies.
- • Collaborative culture with cross-functional teams including Care Operations, Member Growth, and clinical staff.
- • Equal opportunity employer committed to diversity of perspectives, experiences, and identities.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Leap Technologies, Inc.
Leap is a technology company focused on revolutionizing the retail experience through its innovative platform. They enable brands to launch and manage their own direct-to-consumer (DTC) physical retail stores seamlessly. Leap's solution provides the infrastructure, technology, and operational support needed to create engaging in-person shopping environments. This allows brands to connect with customers offline, build brand loyalty, and drive sales without the traditional complexities of brick-and-mortar retail. Their approach bridges the gap between online and offline commerce, offering a flexible and scalable model for brands looking to expand their physical presence.
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