Member Services Associate, Dining

📋 Description

• • As a Member Services Associate, Dining at Atlas Computing Inc., you will serve as the primary point of contact for high-net-worth cardholders, ensuring exceptional, white-glove service across dining reservations, account inquiries, and lifestyle requests. This role is critical to maintaining Atlas’s reputation as a premium concierge charge card that delivers seamless, anticipatory experiences for discerning members who expect nothing less than excellence in every interaction.
• • Your day-to-day responsibilities will include managing inbound and outbound member communications via Zendesk, Slack, Gmail, and Core Credit systems; coordinating complex dining reservations and special requests with precision and speed; troubleshooting account, credit, and billing issues with a solutions-first mindset; collaborating cross-functionally with credit operations, lifestyle, and concierge teams to resolve member challenges in real time; tracking and prioritizing service requests while maintaining a high-touch, empathetic approach; and proactively anticipating member needs to turn potential issues into memorable, loyalty-building moments.
• • Atlas is a fast-growing, Y Combinator-backed fintech company redefining luxury payments and lifestyle access for high-spending individuals and enterprises. Backed by prominent investors including Valar Ventures (Peter Thiel), Eric Schmidt, and Elad Gill, the company has organically scaled to hundreds of millions in spend volume with consistent double-digit month-over-month growth. The team is lean, senior, and deeply experienced—drawn from leaders at Apple, Robinhood, Instacart, Rimowa, Revolut, and other innovators—operating with a culture of autonomy, precision, and relentless focus on member delight.
• • In this role, you will develop deep expertise in luxury service delivery, financial servicing workflows, and cross-functional collaboration within a high-growth fintech environment. You’ll have the opportunity to shape and refine member experience processes, build credibility as a trusted advisor to VIP clients, and grow your career in a company that values ownership, innovation, and the tangible impact of your work on members’ daily lives—all while working remotely with a structured EST schedule (Sunday–Thursday, 6:00 AM–2:00 PM).