Job Overview
Location
US - Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 1, 2026
Full Job Description
đź“‹ Description
- • As a Member Services Associate, Dining at Atlas Computing Inc., you will serve as the primary point of contact for high-net-worth cardholders, ensuring exceptional, white-glove service across dining reservations, account inquiries, and lifestyle experiences. This role is critical to maintaining Atlas’s reputation as a premium concierge charge card that delivers seamless, anticipatory support to discerning members who expect nothing less than excellence in every interaction.
- • Your day-to-day responsibilities will include managing inbound and outbound member communications via Zendesk, Slack, Gmail, and Core Credit systems; coordinating complex dining reservations and special requests with precision and speed; troubleshooting account, credit, and billing issues with a solutions-first mindset; collaborating cross-functionally with credit operations, lifestyle, and concierge teams to resolve member challenges in real time; tracking and prioritizing service requests while maintaining a high-touch, empathetic approach; and proactively anticipating member needs to turn potential issues into memorable, loyalty-building moments.
- • Atlas is a fast-growing, Y Combinator-backed fintech company that has scaled to hundreds of millions in spend volume in just two years, backed by prominent investors including Valar Ventures (Peter Thiel), Eric Schmidt, and Elad Gill. The team is lean, senior, and deeply experienced—drawn from leaders at Apple, Robinhood, Instacart, Rimowa, Revolut, and other innovative companies—operating with a high-performance culture focused on precision, autonomy, and member-centric innovation.
- • In this role, you will develop deep expertise in luxury service delivery, financial concierge operations, and high-value client relationship management. You’ll have the opportunity to shape and refine member-facing processes in a high-impact environment, gain exposure to cutting-edge fintech systems, and grow your career within a company that values ownership, creativity, and the chance to build services that materially enhance the lives of affluent members.
🎯 Requirements
- • 3+ years of client service or relationship management experience in luxury dining, hospitality, travel, hotel, or financial services.
- • Background in Customer Service, Executive Assistance, or Concierge Services with a specific focus on dining.
- • Exceptional track record of delivering VIP-level service to high-value members, consistently providing swift and effective solutions.
- • Excellent multitasking and prioritization skills in fast-paced, dynamic environments.
- • Strong communication skills with clarity and empathy—ability to read interpersonal cues, adjust tone, and make each interaction feel personal and grounded.
- • Self-motivated, ambitious, and capable of working independently with minimal supervision.
🏖️ Benefits
- • Full medical, dental, and vision coverage.
- • 401k Plan.
- • Flexible Time Off and Work from Home Reimbursement.
- • Fully remote work environment with flexibility when needed.
- • Opportunity to join a high-growth fintech redefining luxury payments and lifestyle access for discerning customers.
- • Culture that rewards autonomy, innovation, and treats employees with the same care provided to members.
Skills & Technologies
About Atlas Computing Inc.
Atlas Computing Inc. is a San Francisco–based technology company that develops an AI-native customer relationship management platform. Founded in 2021 by ex-Stripe and Google engineers, the company automates data enrichment, lead qualification and personalized outreach for B2B go-to-market teams. Its system integrates with email, calendar and CRM tools to surface real-time insights, generate contextual drafts and track engagement across the buyer journey. Atlas serves venture-backed startups and mid-market SaaS firms seeking to improve pipeline efficiency without expanding headcount. The company has raised seed funding led by Sequoia Capital and counts Figma, Notion and Anthropic as early design partners.
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