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Member Support Expert - Canada 🇨🇦

Alan SAS

Job Overview

Location

Toronto, ON, Canada

Job Type

Full-time

Full Job Description

📋 Description

• As a Member Support Expert at Alan, you will deliver timely, transparent, and empowering support to members and B2B customers, helping them maximize value from Alan’s integrated insurance, prevention, and care platform while contributing to the company’s mission of ending healthcare wait times through proactive, prevention-first health solutions.
• Day to day, you will provide multi-channel support via chat, email, and phone, simplify complex healthcare topics for users, collaborate with Product, Ops, Sales, and Insurance teams to improve services, own strategic projects to scale Care operations in Canada, and optionally mentor junior team members to foster knowledge sharing and continuous improvement.
• Alan is a mission-driven health innovator redefining healthcare by combining insurance, prevention, and care into a seamless user experience, serving over 1M+ members across 40K+ companies with €800M+ ARR and a team of 800+ people across France, Spain, Belgium, and Canada, guided by values like mission-first thinking, member obsession, and radical transparency.
• In this role, you will develop deep expertise in healthcare systems, shape Care operations in Canada through high-autonomy projects, grow your leadership and problem-solving skills, and contribute to product improvements and company growth while working in a supportive, learning-focused environment that values initiative and adaptability.

🎯 Requirements

• 3+ years of relevant experience
• Excellent written and verbal English communication skills
• Strong problem-solving and organizational abilities
• Empathy, user-centricity, and composure under pressure
• Comfort with technology and AI-powered tools
• Ability to multi-channel support (chat, email, phone) and self-start in fast-paced environments

🏖️ Benefits

• Competitive salary with equity (A2-B1 range)
• Hybrid office model (~4 days/week in-person at Canada HQ)
• Comprehensive 100% employer-covered health insurance for employee and family
• TTC Monthly Pass fully reimbursed
• 6-week vacation policy and flexible working hours
• 4% employer-matched GRRSP and learning/training budget

Skills & Technologies

Hybrid

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Alan SAS

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About Alan SAS

Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).

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