Member Support Expert - Canada 🇨🇦

Alan SAS

Job Overview

Location

Toronto, ON, Canada

Job Type

Full-time

Full Job Description

📋 Description

• Deliver exceptional member support that is timely, transparent, and empowering.
• Develop deep expertise in healthcare systems to assist both individual members and B2B customers in maximizing value from Alan's products.
• Contribute to company growth by providing insights to improve our products and services, assist with new company onboardings, and collaborate across teams to drive strategic initiatives.
• Own strategic projects to scale Care operations in Canada and match ambitious business objectives with a stellar member experience.
• Work in close collaboration with Product, Ops, Sales, and Insurance teams.
• Leverage existing processes from Care while continuing to adapt to local context.
• Shape Care operations in Canada: flawless onboarding, proactive support, participate in shipping cross-functional improvements to the experience.
• Participate in hiring.
• Mentor more junior members of the Care team, fostering a culture of continuous improvement and knowledge sharing.
• Collaborate, learn, and share knowledge with teammates.
• Apply problem-solving skills, organization skills, and time management skills.
• Simplify complex topics.
• Think about the member’s experience first and how to delight them.
• Remain proactive and biased for action in exploratory project stages.
• Self-start and work independently with a strong capacity to adapt.
• Handle many different tasks in parallel.
• Not be scared of getting their hands dirty and dive into any problem.
• Portray a general growth mindset and challenge Alan’s past decisions.
• Attract top talents, lead, mentor, and make people grow.

🎯 Requirements

• 3+ years of experience.
• Excellent and structured written & oral communication skills in English.
• Outstanding problem-solving skills.
• Great organization skills / Time management skills.
• Ability to simplify complex topics.

🏖️ Benefits

• Competitive compensation including salary, equity, and comprehensive benefits within the A2-B1 range.
• A stimulating environment and perks ensuring they are happy, efficient, and spend only high-quality time with co-workers.
• A strong culture with a set of cultural values that guide our approach to work.
• Opportunities for growth and development.

Skills & Technologies

Onsite

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Alan SAS

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About Alan SAS

Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).

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