Job Overview
Location
Toronto, ON, Canada
Job Type
Full-time
Category
HR & Recruiting
Date Posted
August 18, 2026
Full Job Description
đź“‹ Description
- • Deliver exceptional member support that is timely, transparent, and empowering.
- • Develop deep expertise in healthcare systems to assist both individual members and B2B customers in maximizing value from Alan's products.
- • Contribute to company growth by providing insights to improve our products and services, assist with new company onboardings, and collaborate across teams to drive strategic initiatives.
- • Own strategic projects to scale Care operations in Canada and match ambitious business objectives with a stellar member experience.
- • Work in close collaboration with Product, Ops, Sales, and Insurance teams.
- • Leverage existing processes from Care while continuing to adapt to local context.
- • High autonomy role within a small Canadian team.
- • Shape Care operations in Canada: flawless onboarding, proactive support, participate in shipping cross-functional improvements to the experience.
- • Participate in hiring.
- • Mentor more junior members of the Care team, fostering a culture of continuous improvement and knowledge sharing.
🎯 Requirements
- • 3+ years of experience.
- • Excellent and structured written & oral communication skills in English.
- • Outstanding problem-solving skills.
- • Great organization skills / Time management skills.
- • Ability to simplify complex topics.
- • User centricity and empathy: Always thinking about the member’s experience first and how to delight them.
- • Comfortable in fast-paced environments where there is a high level of uncertainty, ability to remain proactive and biased for action in exploratory project stages.
- • Highly adaptable and fast learner: excited to learn new tools, technologies, and methodologies.
- • Highly organized: able to handle many different tasks in parallel.
- • Hands-on: not scared of getting their hands dirty and dive into any problem.
- • Challenger: Portrays a general growth mindset and challenges Alan’s past decisions.
- • Leadership: Able to attract top talents, lead, mentor, and make people grow.
🏖️ Benefits
- • Competitive compensation including salary, equity, and comprehensive benefits within the A2-B1 range.
- • Opportunity to work with a global leading company in the prevention insurance industry.
- • Collaborative and dynamic work environment.
- • Professional development opportunities.
🏙️ Location
- • Toronto, ON, Canada.
- • Must reside in Toronto, ON or willing to relocate here.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Alan SAS
Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).
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