Merchant Analytics Manager

📋 Description

• • As a Merchant Analytics Manager at Upside Services, Inc., you will be at the forefront of transforming brick-and-mortar commerce by leveraging sophisticated data analysis to empower our merchant partners and drive strategic product decisions. This role is pivotal in demonstrating the tangible impact of Upside's technology, showcasing how we deliver incremental profit and provide actionable insights that strengthen our relationships with businesses.
• • You will be responsible for scoping, leading, and executing complex data analyses. These analyses will not only illuminate the value Upside brings to our merchant partners but also address their broader business inquiries, fostering deeper engagement and trust.
• • A key aspect of this role involves direct interaction with our merchant partners. You will serve as a trusted advisor, delving deep into their unique business models and challenges to build robust, data-driven analytics relationships.
• • You will manage and lead analytical projects aimed at identifying critical opportunities for product enhancement, refining our merchant acquisition strategies, and optimizing the intricate dynamics of our two-sided marketplace.
• • To ensure broad impact, you will develop scalable solutions for disseminating meaningful analyses and insights. This includes leveraging scripting, creating sales enablement materials, and utilizing business intelligence tools to empower both internal teams and external partners.
• • Collaboration is central to this position. You will partner closely with the Product Marketing team to craft compelling narratives and define the ideal solutions for articulating the sophistication and value of Upside's technology to our diverse merchant base.
• • As Upside continues to expand its footprint across various growing verticals, you will play a pioneering role in developing and implementing new data and analysis strategies. This involves staying ahead of industry trends and proactively identifying how data can unlock new opportunities.
• • You will be expected to translate complex analytical findings into clear, concise, and compelling explanations, making sophisticated concepts accessible to a wide range of stakeholders, including those without a deep analytical background.
• • This role requires a proactive approach to project management, ensuring that analyses and broader cross-functional initiatives are driven from inception to completion with efficiency and effectiveness.
• • You will contribute to the continuous improvement of our analytical frameworks and methodologies, sharing best practices and fostering a culture of data-driven decision-making within the Merchant Analytics team and across the organization.
• • The Merchant Analytics team operates with a passion for data and a commitment to strengthening merchant relationships, driving product analytics, and influencing company strategy. You will join a close-knit group of individuals who are fast learners, value diverse perspectives, and are dedicated to innovating new analysis approaches.
• • You will contribute to an inclusive atmosphere that prioritizes the psychological well-being of all teammates, encouraging open discussion and collaborative problem-solving.
• • The role demands an ability to work effectively in a fast-paced startup environment, characterized by collaboration, a lack of ego, and a shared drive for success.
• • You will be instrumental in scaling insights and analytical capabilities, ensuring that our merchant partners receive the most impactful and relevant information to grow their businesses.
• • This position offers a unique opportunity to shape the future of brick-and-mortar commerce through data, making a significant impact on both merchant success and Upside's overall growth trajectory.