Microsoft Office Apps Customer Engineer

Concentrix

Job Overview

Location

CRI Work-at-Home

Job Type

Full-time

Full Job Description

📋 Description

• As a Microsoft Office Apps Customer Engineer at Concentrix, you will be at the forefront of empowering businesses to maximize their employee productivity and drive success through the seamless operation of Microsoft Teams and the broader Microsoft Office Suite. This pivotal customer-facing role demands exceptional communication skills, enabling you to effectively engage with a diverse range of contacts, from technical specialists to executive leadership, ensuring their understanding and adoption of Microsoft's powerful productivity tools. You will be instrumental in guiding clients through the complexities of modern digital workplaces, acting as a trusted advisor and technical expert.
• Your day-to-day responsibilities will encompass providing comprehensive technical support for a wide array of Office Apps, including but not limited to Word, Excel, PowerPoint, Outlook, and critically, Microsoft Teams. This involves the proactive diagnosis and meticulous resolution of technical issues, whether encountered remotely or on-site, ensuring minimal disruption to client operations. You will be the go-to expert for users needing assistance with the installation, configuration, and ongoing troubleshooting of these essential applications. A significant part of your role will involve close collaboration with other IT team members, both within Concentrix and at client organizations, to guarantee the smooth and efficient integration of Office Apps into existing IT infrastructures. Furthermore, you will be tasked with staying abreast of the very latest updates, features, and best practices for Office Apps and Microsoft 365, proactively sharing this knowledge with customers and providing expert recommendations for their strategic implementation and optimization.
• You will also play a key role in guiding customers on the effective use of scripting languages like PowerShell for automation and administration tasks, and delve into the intricacies of VBA programming to help clients automate repetitive tasks, extend application functionality, and enhance interaction between various Office applications. Your expertise will extend to guiding users on the implementation of Office Scripts, ensuring they leverage these tools for maximum benefit and efficiency. A crucial aspect of your contribution will be advising clients on the best solutions and approaches for migrating from legacy systems to modern Microsoft 365 environments, ensuring a smooth and successful transition. You will also be responsible for conducting technical workshops, training sessions, and webinars, designed to educate customers on best practices, new features, and advanced functionalities of Microsoft 365 Apps for Enterprise, thereby fostering greater user adoption and proficiency.
• The Concentrix Catalyst team, where this role resides, is the engine driving Concentrix’s transformation, data, and technology services. This team uniquely blends world-class digital engineering, creative innovation, and a profound understanding of human behavior to unlock value through tech-powered and intelligence-fueled experiences. By integrating human-centered design, powerful data analytics, and robust technology solutions, the Catalyst team accelerates transformation at scale. As part of this dynamic group, you will be surrounded by industry-leading professionals who are dedicated to modernizing and simplifying the customer experience through market-leading technology and insights. Within our professional services division, you will contribute to delivering strategic consulting, design, advisory services, market research, and contact center analytics, all aimed at generating actionable insights that enhance client outcomes and deliver tangible value, thereby fulfilling our overarching vision.
• This role offers a unique opportunity for professional growth and development. You will gain invaluable experience in a customer-facing capacity, honing your consulting skills by analyzing complex business requirements, designing effective solutions, and providing strategic guidance to a diverse client base. You will deepen your technical expertise in the Microsoft 365 ecosystem, becoming a subject matter expert in Office Apps, Teams, and related technologies. The experience gained in troubleshooting, deployment, and optimization of these platforms will be highly sought after in the market. Furthermore, you will have the chance to contribute to significant digital transformation projects, directly impacting client success and shaping the future of their digital workplaces. This role is ideal for someone looking to advance their career in a challenging yet rewarding environment, working with cutting-edge technology and alongside some of the brightest minds in the industry, all while being recognized for your contributions through awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."

🎯 Requirements

• BA/BS (or higher) in Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in customer-facing roles, including systems architecture, administration, operations, software support, and IT consulting, with a specific focus on Microsoft Office Apps or similar collaboration platforms.
• Deep technical knowledge of Microsoft 365 Apps features, functionalities, deployment best practices, and administration, including experience with Office Online Server integration.
• Experience with SharePoint, OneDrive, and scripting languages such as PowerShell, as well as knowledge of VBA and Office Scripts for automation and task extension.

🏖️ Benefits

• Work-from-home flexibility (CRI Work-at-Home).
• Opportunity to work with leading technology and shape digital transformation for clients.
• Be part of a globally recognized company with awards for "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."

Skills & Technologies

Remote

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Concentrix

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About Concentrix

Concentrix is a global technology and services leader that partners with over 2,000 of the world's leading organizations to drive intelligent transformation. They specialize in modernizing technology, enhancing customer experiences, and solving complex business challenges through a blend of deep human insights and advanced AI-powered solutions. Their offerings span strategy, data analytics, enterprise technology, and digital operations, with a particular focus on innovative AI products like iX Hero for contact centers. Serving a diverse array of industries from automotive to healthcare, Concentrix leverages its extensive global reach to help businesses grow and simplify interactions, ensuring they remain competitive in a rapidly evolving digital landscape.

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