Mid-Market Customer Success Manager

📋 Description

• • As a Mid-Market Customer Success Manager II at Brex Inc., you will own a book of business comprised of growing customers, working day to day with finance teams from CFOs to Accounting Managers to ensure they unlock the full value of Brex’s solutions. You will develop deep proficiency in all aspects of Brex products and work cross-functionally with internal teams to drive product adoption, minimize churn, and grow account value.
• • Your day-to-day responsibilities include developing deep expertise in Brex products to show customers how to become power users, proactively managing an assigned book of accounts to drive adoption and growth, acting as a trusted advisor to finance stakeholders on spend management and financial reporting automation, building multi-threaded relationships across Finance, Procurement, AP, IT, and Security teams, leading business reviews and financial health checks to drive executive alignment and showcase ROI, proactively identifying and mitigating churn risks through data analysis and usage insights, partnering cross-functionally with Sales, Product, Credit, Risk, and Operations to deliver seamless customer experiences, and consistently meeting or exceeding quarterly KPIs including customer engagement and GMV targets.
• • Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex empowers founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Tens of thousands of the world’s best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry, with a commitment to building a diverse team and inclusive culture where your potential is limited only by how big you can dream.
• • In this role, you can develop deep expertise in financial technology ecosystems, strengthen your ability to influence product roadmaps based on customer needs, grow your executive presence by advising CFOs and finance leaders, master data-driven churn prevention and account expansion strategies, and advance your career in a high-growth, innovative environment that values systems thinking and cross-functional collaboration.