Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Other
Date Posted
June 3, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for mid-market enterprise clients, ensuring seamless onboarding, adoption, and ongoing success with Onit’s AI-powered legal operations platform.
- • Develop and execute customized success plans for each client, aligning product usage with their business objectives in legal matter management, spend management, and contract lifecycle automation.
- • Proactively monitor client health metrics, including usage patterns, feature adoption, and satisfaction scores, to identify at-risk accounts and implement timely intervention strategies.
- • Collaborate cross-functionally with Implementation, Product, and Engineering teams to advocate for client needs, prioritize feature requests, and drive product improvements based on real-world usage.
- • Conduct regular business reviews with clients to demonstrate value realization, showcase ROI, and identify expansion opportunities within their legal departments.
- • Educate clients on new platform features, AI-driven capabilities, and best practices through training sessions, webinars, and tailored documentation.
- • Maintain accurate and up-to-date client records in CRM systems, ensuring all interactions, milestones, and outcomes are documented for internal alignment and reporting.
- • Act as a trusted advisor to clients, helping them navigate complex legal workflows and leverage automation to reduce manual effort, mitigate risk, and improve compliance.
- • Manage a portfolio of 30–50 mid-market clients, balancing strategic account growth with day-to-day support needs while maintaining high retention and satisfaction rates.
- • Partner with Sales and Renewals teams to support contract renewals and upsell initiatives by articulating the evolving value of Onit’s platform as client needs evolve.
- • Stay current on legal industry trends, regulatory changes, and emerging AI applications in legal operations to provide informed guidance to clients.
- • Represent Onit at client events, industry conferences, and user groups to strengthen brand presence and gather market insights.
- • Deliver exceptional client experiences by responding promptly to inquiries, resolving escalations, and ensuring consistent communication across all touchpoints.
- • Identify and document client success stories to support marketing and sales efforts, including case studies, testimonials, and reference calls.
🎯 Requirements
- • 3+ years of experience in Customer Success, Account Management, or Client Services within a SaaS or enterprise software environment
- • Proven track record managing a portfolio of mid-market enterprise clients (30+ accounts)
- • Strong understanding of legal operations, contract lifecycle management, or legal technology platforms
- • Proficiency in CRM systems (e.g., Salesforce) and customer success platforms (e.g., Gainsight, Totango)
- • Excellent communication, presentation, and stakeholder management skills
- • Ability to analyze usage data and translate insights into actionable client strategies
🏖️ Benefits
- • Fully remote work environment with flexibility to work across U.S. time zones
- • Competitive salary and performance-based bonus structure
- • Comprehensive health, dental, and vision insurance coverage
- • 401(k) plan with company match
- • Unlimited PTO policy
- • Professional development stipend for conferences, courses, and certifications
Skills & Technologies
About Onit, Inc.
Onit provides enterprise software for legal, compliance, and business process automation. Its platform combines workflow, artificial intelligence, document management, and analytics to streamline contract lifecycle management, matter management, legal holds, and spend management. Serving corporate legal departments, risk, and compliance teams globally, Onit integrates with existing enterprise systems and offers no-code configuration, allowing organizations to reduce manual tasks, control costs, and enhance governance. Founded in 2011 and headquartered in Houston, Texas, the company focuses on transforming legal operations through technology.
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