Mid-Market Customer Success Manager

Harvey AI Inc.

Job Overview

Location

Chicago

Job Type

Full-time

Full Job Description

📋 Description

• As a Mid-Market Customer Success Manager at Harvey AI Inc., you will play a critical role in guiding clients through their journey with Harvey’s AI-powered platform, ensuring they adopt and derive maximum value from the technology while helping define the future of work in legal and professional services.
• Day to day, you will lead strategic implementation of Harvey into client workflows, provide training and enablement for end users, manage relationships with 40+ mid-market clients as their primary contact, create scalable processes through playbooks and automation, monitor customer health using analytics, track success metrics to drive ROI, and relay client insights to internal teams for product improvement.
• Harvey AI Inc. is a fast-growing enterprise AI company transforming legal and professional services through frontier agentic AI and deep domain expertise, with 1500+ customers across 60+ countries, strong product-market fit, and world-class investor backing, operating with core values of Decisiveness, Simplicity, and Job's Not Finished.
• In this role, you will develop expertise in AI-driven customer success, build scalable 1:many customer engagement strategies, strengthen stakeholder management and consulting skills, and contribute to shaping best-in-class processes that impact how professional services firms adopt and scale AI technology.

🎯 Requirements

• Experienced professionals from legal firms or SaaS organizations with direct experience managing a high volume of client cases and/or customers
• Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels
• Results-driven mindset with ability to ruthlessly prioritize competing tasks and demanding customers
• Experience with Salesforce and Catalyst preferred but not required
• Empathetic, committed, structured, motivated, and collaborative with a team-first mentality

🏖️ Benefits

• Opportunity to be at the forefront of AI technology and innovation, directly impacting how clients' businesses operate and thrive
• Chance to contribute to the growth and direction of the Customer Success program by building best-in-class playbooks and processes
• Collaborative work environment that promotes growth, learning, and development
• Competitive compensation range of $125,000 - $145,000 OTE

Skills & Technologies

Mid-level

Onsite

$125k-145k

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Harvey AI Inc.

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About Harvey AI Inc.

Harvey AI Inc. provides a generative artificial-intelligence platform engineered specifically for the legal profession. The software integrates with law-firm workflows to automate contract drafting, review, due-diligence and regulatory research, producing lawyer-quality language grounded in up-to-date statutes and precedents. Harvey combines large language models trained on legal corpora with secure, private-cloud deployment and firm-specific fine-tuning to maintain confidentiality and compliance. Clients range from global law firms to in-house legal departments seeking efficiency gains without compromising accuracy or security. The company was founded in 2022 and is headquartered in San Francisco, California.

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