Job Overview
Location
United States
Job Type
Full-time
Category
Software Engineering
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • We're looking for a Mid/Sr. Product Engineer, Intelligence to join our Intelligence team, which builds cross-platform experiences that surface actionable data to customers exactly when and where they're most helpful.
- • As a full-stack product engineer, you'll have a frontend focus (strong JavaScript/TypeScript and real front-end craft) while operating as a full-stack product engineer.
- • You'll own your work end-to-end — from problem definition through production, and from the customer signal that shaped the bet to the dashboard that tells you whether it landed.
- • You'll ship customer-facing features across the full stack, with a focus on smooth user experiences.
- • You'll design and build intelligence features from zero-to-one from loosely defined specs, collaborating closely with your product, design, and engineering teammates.
- • You'll sweat the front-end craft, staying close to customers, owning outcomes, not just output, and co-authoring the solution.
- • You'll use AI tools every day as part of your craft, treating them as part of your craft, and moving fast without sacrificing judgment.
- • You'll communicate clearly in writing and in conversation, giving and receiving direct feedback, and seeing code review and pairing as real chances to teach and learn.
🎯 Requirements
- • You're a strong, full-stack-capable engineer with substantial JavaScript/TypeScript and React experience and real front-end craft.
- • You've built real things with LLMs — not just prototypes.
- • You're comfortable with retrieval (RAG), embeddings, prompt/context engineering, and agentic/tool-calling patterns.
- • You hold a high bar for AI quality, thinking in terms of evaluation, verification, and guardrails.
- • You're customer-fluent, actively seeking out customer signal because it's how you stay connected to whether your work is actually solving the problem.
🏖️ Benefits
- • Competitive salary and an internal, transparent salary formula based on market data.
- • Flexible time off – you choose the holidays and vacations that make sense for you.
- • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care.
- • A home office stipend to help you get set up and productive.
- • A co-working stipend up to $300 a month if you choose to work out of your house.
- • A yearly professional development stipend of $1,800 to help you grow in your craft.
- • If you’re in the U.S. or Canada, we offer top-tier health insurance for you and your dependents.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Help Scout, Inc.
Help Scout provides cloud-based customer support software that combines shared inboxes, knowledge base publishing, and live chat into one platform designed for growing businesses. Founded in 2011, the company offers tools for email management, customer self-service, and proactive messaging, emphasizing simplicity and team collaboration. Its products serve SaaS, e-commerce, and online service companies seeking to scale support without compromising a personalized customer experience. Help Scout operates as a fully remote organization serving thousands of customers worldwide while maintaining a focus on transparency and sustainable growth.
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