Job Overview
Location
Remote - United Kingdom
Job Type
Full-time
Category
Software Engineering
Date Posted
June 3, 2026
Full Job Description
📋 Description
- • Lead a team of approximately 25 Senior Service Delivery Associates across three product lines (ExP, EITL, RB) serving Gartner’s Global Enterprise and Research Board clients in Europe and ROW.
- • Drive client delivery excellence by coaching leaders (EPs and PDs) to develop forward-looking engagement plans, mitigate account risk, and generate growth using Gartner’s full suite of assets.
- • Ensure consistent, scalable execution of world-class client engagements by guiding teams to diagnose complex enterprise challenges and transition from reactive consultation to proactive advisory.
- • Foster a culture of learning by prioritizing FastStart, Top Insights from BTI, AskGartner, and other internal resources to enhance team capability and client impact.
- • Identify service delivery gaps and lead innovation initiatives to transform business processes and improve operational effectiveness.
- • Directly engage with key client accounts to influence outcomes and provide strategic insight at the executive level.
- • Hold team leaders accountable for retention, forward-looking engagement plans, monthly consults, and critical metrics such as ESDM and AskGartner usage.
- • Solve complex client and operational challenges by applying data-driven approaches and fact-based strategies to drive decision-making and continuous improvement.
- • Leverage AI tools to accelerate team development, enhance coaching practices, and deepen client value delivery; actively mentor team members on effective AI adoption with clients.
- • Rigorously manage performance, addressing underperformance with clarity and consistency while maintaining a high bar for hiring and talent evaluation.
- • Build and sustain trust-based partnerships with internal stakeholders including Sales, BTI, Product, HR, and Finance to align on renewal strategies and client success.
- • Instill a commercial mindset within the team, enabling them to operate effectively at the intersection of service delivery and sales.
- • Lead with curiosity, emotional intelligence, and high IQ, inspiring team members to embrace feedback, adapt to change, and operate without limits.
- • Champion agile change management, guiding the team through transformation initiatives with clarity, empathy, and strategic vision.
- • Maintain accountability for a $75M client value portfolio and ensure alignment with Gartner’s Guided Products’ Mission Critical Priorities.
- • Cultivate an inclusive, high-performance culture where individuals are developed to achieve success and contribute meaningfully to organizational goals.
🎯 Requirements
- • Bachelor’s degree (Master’s preferred) with minimum 15 years of experience as a former C-level executive or in consulting/advisory roles with large-scale, complex responsibilities
- • Proven track record of leading and developing high-performing teams of senior service delivery professionals
- • Demonstrated ability to drive client retention and growth through data-driven strategies and executive-level engagement
- • Experience leveraging AI tools to enhance coaching, learning, and client delivery outcomes
- • Strong partnership-building skills with internal stakeholders including Sales, Product, and Finance teams
- • Entrepreneurial drive and passion for developing talent to achieve exceptional results
🏖️ Benefits
- • Highly competitive compensation and disproportionate rewards for top performers
- • Hybrid work environment offering flexibility to work virtually when productive and engage in purposeful in-person collaboration
- • Access to Gartner’s unmatched AI expertise, resources, and technology to drive innovation and client impact
- • Opportunities for professional growth and personal flourishing in a global, inclusive, and high-impact organization
Skills & Technologies
About Gartner, Inc.
Gartner is a global research and advisory firm providing insights, analysis, and advisory services to business leaders across IT, finance, HR, customer service, and supply chain functions. It delivers strategic guidance through research reports, benchmarking data, and access to expert advisors, helping organizations make informed decisions, reduce risk, and drive performance. Founded in 1979 and headquartered in Stamford, Connecticut, Gartner serves more than 15,000 organizations worldwide, including corporations, government agencies, and investment firms. Its offerings include conferences, consulting, and subscription-based research, supporting clients in navigating complex markets and technological change.
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