Job Overview
Location
Mexico - Mexico City
Job Type
Contract
Category
Customer Success
Date Posted
February 25, 2026
Full Job Description
đź“‹ Description
- • Are you a compassionate communicator with a knack for making people feel heard and understood? Hangar Aviation Technologies, Inc. is seeking a dedicated and empathetic New Patient Coordinator to join our dynamic, remote team. This pivotal role serves as the very first point of contact for individuals embarking on their health and wellness journey, primarily through SMS and phone interactions. You will be instrumental in building trust, fostering a sense of care, and guiding prospective patients seamlessly toward their next crucial step in treatment.
- • As a New Patient Coordinator, your primary responsibility is to engage with inbound inquiries, transforming initial interest into a commitment to care. This involves more than just answering questions; it requires a deep dive into understanding each individual's unique goals, concerns, and health needs. Through empathetic and open-ended conversations, you will create a welcoming and supportive environment, making prospective patients feel valued and confident in their decision to explore our services.
- • This is a full-time, on-call position that demands consistent availability during assigned US time zone hours (EST–PST). Your responsiveness is paramount, as you'll be expected to promptly address new inquiries as they arise. While active call handling is not constant and depends on inquiry volume, your accessibility and readiness to connect are essential. This flexibility allows for focused engagement when needed and the ability to manage your time effectively when the volume is lighter, all while ensuring no prospective patient is left waiting.
- • A core function of your role will be to skillfully schedule consultations. You will leverage tools like Calendly and internal scheduling systems to find optimal times for prospective patients to connect with our care providers, ensuring a smooth and efficient transition from inquiry to consultation.
- • Meticulous record-keeping is vital. You will be responsible for accurately documenting all interactions, detailed notes, and essential patient information within our CRM and EMR platforms. This ensures continuity of care, provides valuable insights for our team, and maintains the integrity of our patient data.
- • Proactive and thoughtful follow-ups are key to maintaining engagement and encouraging patients to move forward. You will implement strategies to nurture these relationships, ensuring that prospective patients feel supported throughout their decision-making process and are reminded of the benefits of proceeding with their care journey.
- • Upholding the highest standards of confidentiality and data accuracy is non-negotiable. You will handle sensitive patient information with the utmost discretion, ensuring compliance with all privacy regulations and maintaining the integrity of our systems.
- • This role offers a unique opportunity to build a long-term, remote career while working with fast-growing global companies. You will be part of a supportive team that values empathy, efficiency, and a patient-centric approach. Your contributions will directly impact the growth of our client companies and the well-being of the patients you connect with.
- • We are looking for individuals who are not only skilled in communication but also possess a genuine desire to help others. If you thrive in a remote environment, are adept at using technology to facilitate connections, and are passionate about making a positive difference in people's lives, this role is an excellent fit for you. You will be empowered to make a significant impact from day one, becoming a trusted voice and a guiding hand for those seeking care.
🎯 Requirements
- • Minimum of 2 years of experience in client-facing roles, such as patient intake, customer service, or other engagement-focused positions.
- • Exceptional written communication skills, with a proven ability to craft clear, concise, and empathetic SMS messages, alongside a professional and engaging phone presence.
- • Strong active listening skills, coupled with a patient and empathetic communication style that builds rapport and trust.
- • Demonstrated comfort and reliability working in an on-call capacity, ensuring consistent responsiveness during scheduled working hours.
- • Proficiency with spreadsheet software (e.g., Microsoft Excel, Google Sheets) and the ability to rapidly learn and adapt to new software systems.
- • Proven experience working remotely, including fluency with remote collaboration tools (e.g., Slack, Zoom, Google Workspace, Asana) and ideally prior experience with US or UK-based companies.
🏖️ Benefits
- • Fully remote work environment, offering flexibility and work-life balance.
- • Opportunity to build a long-term career with a growing company.
- • Competitive compensation package.
- • Work with fast-growing global companies.
- • Gain experience with leading healthcare technology platforms (CRM/EMR).
Skills & Technologies
Go
Remote
About Hangar Aviation Technologies, Inc.
Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.
