Job Overview
Location
Venezuela - Caracas
Job Type
Contract
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Serve as the first point of contact for new patient inquiries via SMS and phone calls, responding promptly to leads throughout the day.
- • Engage prospective clients in empathetic, open-ended conversations to understand their health goals, needs, and medical history without relying on scripts.
- • Use scheduling tools such as Calendly to coordinate and confirm phone consultations for clients who prefer direct conversations.
- • Accurately document all client interactions, preferences, and health-related information in the company’s CRM and scheduling systems, with training provided on Go High Level and DrChrono.
- • Maintain confidentiality and adhere to best practices for data privacy and client record-keeping at all times.
- • Provide personalized, friendly follow-up messages to clients who require additional information or encouragement to schedule their consultation.
- • Monitor inbound SMS channels continuously during assigned availability windows to ensure timely responses to new inquiries.
- • Remain accessible during East Coast hours (16:00–24:00 GMT) to respond to leads as they arrive, even when volume is sporadic.
- • Build trust and rapport through active listening, demonstrating genuine curiosity and compassion in every interaction.
- • Support the client intake process by identifying key barriers or concerns that may prevent scheduling and offering thoughtful guidance to overcome them.
- • Collaborate with internal teams to ensure seamless handoffs of qualified leads to clinical or care coordination staff.
- • Maintain high standards of professionalism and tone in all written and verbal communications, adapting language to suit diverse client backgrounds.
- • Stay informed about basic healthcare and wellness concepts related to telehealth, chiropractic care, physical therapy, or concierge medicine to better serve client needs.
- • Utilize basic Excel skills to organize, input, or extract data from spreadsheets as needed for reporting or client tracking.
- • Embrace a remote, on-call work model where responsiveness and reliability are critical, even during non-peak hours.
- • Contribute to a culture centered on empathy, authenticity, and client-centered care, prioritizing human connection over transactional interactions.
🎯 Requirements
- • Exceptional written communication skills for SMS-based client interactions
- • Strong verbal communication skills for professional phone consultations
- • Ability to respond promptly to leads during assigned East Coast hours (16:00–24:00 GMT)
- • Comfort with learning and using CRM systems (Go High Level, DrChrono) and scheduling tools (Calendly)
- • Basic proficiency in Excel for data entry and organization
- • Demonstrated empathy, curiosity, and ability to build rapport through active listening
🏖️ Benefits
- • 100% remote work with flexible scheduling within required time windows
- • Competitive compensation
- • Training provided on industry-specific platforms (Go High Level, DrChrono)
- • Opportunity to support clients in meaningful health and wellness journeys
Skills & Technologies
About Hangar Aviation Technologies, Inc.
Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.
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