Job Overview
Location
South Africa - Cape Town
Job Type
Contract
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Respond to inbound SMS inquiries from prospective clients in a timely, professional, and empathetic manner, primarily during East Coast hours (16:00 to 24:00 GMT).
- • Conduct consultative conversations by asking open-ended questions about health goals, past treatments, and personal concerns to understand individual needs and comfort levels.
- • Schedule phone consultations using Calendly or similar scheduling tools when leads request more in-depth discussions.
- • Accurately document client information, preferences, and interactions in CRM and scheduling platforms, with full training provided on Go High Level and DrChrono.
- • Build trust and rapport with prospective clients by demonstrating genuine curiosity and empathy, ensuring they feel heard and supported rather than rushed or sales-pushed.
- • Perform brief, personalized follow-ups via SMS or other channels to provide additional information or gently nudge leads toward scheduling appointments.
- • Maintain strict adherence to privacy guidelines when handling sensitive health and wellness-related client data.
- • Remain available throughout the day to respond rapidly to incoming leads, even if inquiries are sporadic or occur outside standard hours.
- • Utilize basic Excel functionality for data entry or reporting tasks as needed, with no advanced requirements beyond standard setups.
- • Work remotely in a flexible, part-time capacity with no fixed daily schedule, but with the expectation of immediate responsiveness when leads arrive.
- • Engage with clients on topics related to telehealth, chiropractic care, physical therapy, concierge medicine, or other wellness services, leveraging personal interest or familiarity in these areas.
- • Collaborate with a supportive team that prioritizes authentic client connections over scripted sales tactics.
- • Receive ongoing training on industry-specific tools and client engagement best practices to enhance performance and confidence in the role.
🎯 Requirements
- • Strong written communication skills for SMS outreach and clear verbal communication for scheduled phone consultations
- • Genuine curiosity and empathy for understanding clients’ health backgrounds, goals, and concerns
- • Reliable availability to respond rapidly to inbound leads throughout the day, particularly during East Coast hours (16:00–24:00 GMT)
- • Comfort with learning and using CRM platforms, scheduling tools, and basic Excel
- • Familiarity with or enthusiasm for healthcare and wellness services (e.g., telehealth, chiropractic, physical therapy)
- • Meticulous attention to detail in documentation, data entry, and compliance with privacy protocols
🏖️ Benefits
- • Competitive part-time base salary
- • Flexible, remote work structure with no fixed daily hours
- • Ongoing training on in-demand tools including Go High Level and DrChrono
- • Meaningful client engagement beyond scripted call-center approaches
- • Opportunity to build a long-term remote career with a growing global company
- • Supportive team culture that values empathy, curiosity, and client-centered outcomes
Skills & Technologies
About Hangar Aviation Technologies, Inc.
Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.
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