Job Overview
Location
PL-Krakow-Poland-Virtual
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • Join us on a journey of endless possibilities at Strada, where possibility isn’t just a promise – it’s the foundation of everything we do.
- • We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
- • With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
- • Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
- • Learn more at www.stradaglobal.com
🎯 Requirements
- • End to end management of the client relationship, ensuring that all contractual agreements are delivered on time and accurately
- • Work in partnership with Account Management to ensure accurate and timely contract revisions
- • Manage and identify deviations from the contractually defined standard scope of service including following the defined Change Request process
- • Ongoing review of the Country Solution workbook and ensure updates are captured
- • Year End management
- • Effectively manage and monitor all client SLAs using the appropriate tools to ensure adherence to targets; if targets are not being met, root cause and action to be provided to your manager
- • Conduct Service Review meetings, ensuring actions and follow ups are timely and accurate
- • Lead Hypercare calls (where no SDM is assigned) to ensure actions are tracked and resolved
- • Liaise with internal stakeholders (AD, RSDM, SDM, SR, supporting functions) to ensure successful management of the client
- • Project Management to ensure successful implementation of any new service or processes
- • Working with Transformation and Products, in liaison with specialists, to implement automation and innovation
- • Management of internal stakeholders
- • Liaise with the team to ensure the service is running as per our SLAs and KPIs
- • Support ITCAMs/ADs in ensuring the client is aware of any product enhancements
- • Payroll Legislation updates are fully documented by the specialist and understood by the team
- • Annual planning reviewed and signed off by client(s) and team
- • Accountable that all root cause analysis is accurate and that preventative steps are implemented to limit any reoccurrence
- • Ability to recognize and deal appropriately with sensitive and confidential information
- • Handle all required purchase order management activities per the defined process
- • End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to Strada policies
- • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate
- • Management of recruiting the correct Specialists for the team by working with the Recruitment Team
🏖️ Benefits
- • Health coverage
- • Wellbeing programs
- • Paid leave (vacation, sick, parental)
- • Retirement plans
- • Learning opportunities
- • More
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Strada, Inc.
Strada is a global provider of payroll and HR outsourcing services, delivering end-to-end payroll processing, tax compliance, and HR administration for multinational enterprises. Leveraging a cloud-based platform and a network of local experts, Strada ensures accurate, timely payroll across more than 150 countries while reducing operational risk and ensuring regulatory compliance. The company serves clients in sectors such as finance, technology, manufacturing, and retail, combining scalable SaaS solutions with dedicated support teams to improve employee experience and streamline back‑office operations.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Nus Pte. Ltd.
3 months ago
Sedgwick Claims Management Services, Inc.
4 months ago
Syneos Health, Inc.
3 months ago