Number Operations Team Lead

Aircall Inc.

Job Overview

Location

Paris Office

Job Type

Full-time

Full Job Description

📋 Description

• Lead and manage a team of Number Operations specialists responsible for the provisioning, configuration, and maintenance of phone numbers across Aircall’s global telephony infrastructure.
• Ensure 99.9%+ uptime and compliance for all assigned phone numbers in supported countries, coordinating with telecom providers and regulatory bodies to meet local requirements.
• Monitor and optimize number utilization across regions to maximize efficiency and reduce waste, leveraging internal dashboards and usage analytics.
• Collaborate with Product, Engineering, and Customer Success teams to align number allocation strategies with new feature launches, market expansions, and customer demand.
• Troubleshoot and resolve complex telephony issues related to number porting, carrier connectivity, DID routing, and compliance failures in real time.
• Document and standardize operational workflows for number lifecycle management, including onboarding, renewal, deactivation, and audit processes.
• Implement automation and tooling to reduce manual tasks in number provisioning, improving team throughput and reducing human error.
• Serve as the primary point of contact for internal teams and key customers regarding number-related inquiries, outages, or regulatory changes.
• Track and report on key operational metrics including number activation time, error rates, carrier response times, and compliance audit results.
• Train and mentor junior team members on telephony systems, carrier protocols, and Aircall’s internal number operations platform.
• Stay current on global telecom regulations, number portability rules, and emerging standards in voice and SMS infrastructure.
• Work closely with Legal and Compliance teams to ensure all number assignments adhere to local laws, including KYC, numbering plan restrictions, and emergency service requirements.
• Proactively identify bottlenecks in the number operations workflow and propose scalable solutions to support Aircall’s rapid international growth.
• Participate in on-call rotation for critical number-related incidents, ensuring rapid response and resolution during peak business hours.
• Maintain accurate records of all number assignments, carrier contracts, and regulatory filings in the company’s operational database.
• Represent Number Operations in cross-functional initiatives related to global expansion, including market entry planning and local telecom partner evaluations.

🎯 Requirements

• Proven experience managing a team in telecom operations, number provisioning, or similar infrastructure role
• Deep understanding of global telephony systems, including DID, SIP, and carrier interconnection protocols
• Experience working with telecom providers and regulatory bodies across multiple countries
• Strong proficiency in data analysis and using operational dashboards to drive decision-making
• Ability to troubleshoot complex telephony issues under pressure
• Fluency in English; French proficiency is a strong advantage

🏖️ Benefits

• Competitive salary and performance bonuses
• Comprehensive health insurance coverage
• Unlimited paid time off with mandatory minimum usage
• Remote work flexibility with access to Aircall offices in Paris and other global hubs
• Annual learning budget for courses, certifications, and conferences
• Equity in a fast-growing, venture-backed unicorn company

Skills & Technologies

Senior

Onsite

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Aircall Inc.

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About Aircall Inc.

Aircall provides cloud-based phone systems for businesses, integrating voice, SMS, and call analytics with CRM and helpdesk tools like Salesforce and HubSpot. Its platform supports remote teams, scalable call centers, and real-time analytics, enabling companies to manage customer interactions without on-premise hardware. Founded in 2014, the company serves mid-market and enterprise clients across North America and Europe, emphasizing ease of deployment, API customization, and AI-driven insights to improve support and sales workflows.

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