Nurse Care Manager

📋 Description

• • As a Nurse Care Manager at DocGo Inc., you will be at the forefront of a proactive healthcare revolution, leveraging an innovative care delivery platform to provide high-quality, accessible care to patients remotely.
• • You will play a pivotal role in managing patient health journeys, focusing on preventive health and disease management through education and proactive interventions.
• • Your responsibilities will include evaluating patient trends, interpreting data, and providing actionable feedback to patients, caregivers, and providers to drive positive health outcomes.
• • You will conduct scheduled video and/or phone calls with patients and their caregivers, fostering strong relationships and ensuring their healthcare needs are met.
• • A key aspect of this role involves collaborating with healthcare providers and patients to define and achieve personalized health goals, promoting patient engagement and adherence to care plans.
• • You will manage patient messages efficiently, responding promptly and influencing behavior towards positive health outcomes.
• • This role requires you to triage alerts, assess their urgency, and initiate immediate action when necessary, ensuring timely and appropriate care.
• • You will meticulously document all patient interactions, findings, and communications, relaying critical information to physicians to support informed clinical decision-making.
• • In addition to remote responsibilities, you may be required to provide in-clinic support for patient engagement and enrollment, bridging the gap between virtual and in-person care.
• • You will have the opportunity to lead a team of care technicians, providing clinical expertise, guidance, and mentorship to ensure the highest standards of care delivery.
• • A significant part of your leadership role will involve developing and refining standard operating procedures (SOPs) and best practices for care delivery, contributing to the continuous improvement of our services.
• • You will guide your team through complex patient data interpretation, leveraging your clinical expertise to ensure accurate assessments and effective care strategies.
• • This position may require you to perform other duties as assigned, demonstrating flexibility and a willingness to contribute to the broader team's success.
• • You will participate in a weekend and/or holiday on-call rotation as needed, ensuring continuous support for our patients.
• • By joining DocGo, you become part of a company that is disrupting the traditional healthcare system, offering high-quality, affordable care where and when patients need it.
• • You will utilize DocGo's proprietary, AI-powered technology and extensive logistics network to enhance patient care and drive efficiencies for our partners.
• • This role is crucial in facilitating healthcare treatment in tandem with remote physicians, directly within the comfort of a patient's home or workplace.
• • You will be instrumental in bridging the gap between physical and virtual care, working alongside integrated medical transport services.
• • Your critical thinking skills will be essential in addressing top-level concerns and leveraging all available data to determine the optimal path forward for patient care.
• • You will demonstrate strong personal and professional judgment, upholding the highest ethical standards in all interactions.
• • The ability to respond quickly to shifting realities and adjust initiatives and priorities accordingly is vital in this dynamic healthcare environment.
• • Your excellent documentation skills will ensure clear, concise, and accurate records, vital for continuity of care and regulatory compliance.
• • You will adhere strictly to all HIPAA regulations, maintaining the utmost confidentiality and security of patient information.
• • Proficiency with various communication and collaboration platforms, including MS Office Suite, Microsoft Teams, Zoom, WebEx, and Skype, will be essential for effective remote work and team collaboration.
• • This role offers a unique opportunity to shape the future of proactive healthcare and make a tangible impact on patient lives.