Office Coordinator - Military Operations

Centerstone

Job Overview

Location

Remote - Tennessee

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for the Military Services Department, responding to client and provider inquiries via phone, email, and shared inboxes with timely, accurate, and professional communication.
• Manage day-to-day administrative operations for the Military Services Department, ensuring efficiency and continuity of services across all workflows.
• Support the full provider lifecycle including onboarding, credentialing, re-credentialing, background checks, licensure audits, and documentation updates.
• Collect, track, and maintain accurate provider records in internal systems and the Electronic Health Record (EHR), ensuring compliance with documentation standards.
• Assist with billing processes and authorizations, collaborating with Billing staff to resolve provider-related billing inquiries and ensure proper follow-through.
• Monitor and respond to shared communication channels to address customer service needs related to providers and military service members.
• Participate in process improvement initiatives aimed at enhancing operational accuracy, efficiency, and service delivery within the department.
• Cross-train on and support additional operational roles to ensure team coverage during staff absences, as directed by the Program Manager.
• Assist with the creation and distribution of newsletters and external communications to providers.
• Ensure adherence to military-specific training qualifications and documentation requirements for provider participation in the network.
• Perform a wide range of administrative, operational, and project-based tasks as needed to support evolving team and program priorities.
• Utilize Microsoft Office 365, CRM platforms, Zoom, Workday, Excel, and Adobe to execute daily responsibilities with precision and efficiency.
• Maintain confidentiality and compliance with healthcare regulations in all documentation and communication activities.
• Work in a remote environment while maintaining high standards of accountability, organization, and communication across virtual platforms.
• Adapt to varying work hours including evenings, weekends, holidays, or extended shifts as required by program needs.
• Contribute to a culture of respect, expertise, integrity, and empowerment aligned with Centerstone’s core values.

🎯 Requirements

• Associate’s degree or two years of relevant experience with a high school diploma
• Experience working with behavioral health or social services within the military community
• Experience in healthcare operations, coordination, or administrative support
• Proficiency in Microsoft Office 365, CRM platforms, Zoom, Workday, Excel, and Adobe
• Strong organizational, written, and verbal communication skills
• Highly accountable professional with attention to detail and ability to manage multiple priorities

🏖️ Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Continuing education opportunities

Skills & Technologies

Remote

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Centerstone

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About Centerstone

Centerstone is a nonprofit health system providing mental health and substance-use services across Florida, Illinois, Indiana, and Tennessee. Founded in 1955, it offers crisis care, outpatient therapy, residential treatment, housing support, and community-based programs for children, adults, veterans, and families. The organization also delivers research, training, and employee assistance services while operating a 24/7 crisis hotline and telehealth platforms to expand access.

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