Onboarding Coordinator

ExactCare Pharmacy, Inc.

Job Overview

Location

OH - Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Onboarding Coordinator serves as the first point of contact for prospective patients at ExactCare Pharmacy, Inc., playing a critical role in shaping initial patient experiences and driving successful onboarding into the company’s comprehensive pharmacy care management services.
• Day-to-day responsibilities include making outbound calls to prospective patients to schedule assessments with Onboarding Specialists, handling inbound calls from patients and referral sources, documenting all interactions in Salesforce, maintaining calendars for specialists, conducting quality assurance calls, and participating in team huddles and training sessions.
• ExactCare Pharmacy, Inc., part of AnewHealth, is a nationwide leader in pharmacy care management serving over 100,000 individuals across all 50 states with complex chronic needs, formed from the merger of ExactCare and Tabula Rasa HealthCare in 2023, and employs over 1,400 team members dedicated to improving patient outcomes through integrated pharmacy and support services.
• In this role, the individual will develop strong communication and organizational skills, gain experience in healthcare customer engagement and sales processes, become proficient in CRM tools like Salesforce, and contribute directly to patient acquisition and care coordination while embodying the company’s core values.

🎯 Requirements

• Associate’s degree in a related field or equivalent experience
• Previous sales, marketing, or customer service experience
• Preferred: Prior outbound/inbound call center or scheduling experience, including cold calling

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage effective the 1st of the month following hire
• Company-paid life insurance and short-term disability
• 401(k) retirement plan, Paid Time Off, and paid holidays
• Flexible spending accounts and voluntary benefits available

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

ExactCare Pharmacy, Inc.

Visit Website

About ExactCare Pharmacy, Inc.

ExactCare is a national long-term care pharmacy that partners with health plans, providers and patients to provide medication management solutions for chronic, complex and high-risk populations. The company dispenses and synchronizes medications for patients managing multiple chronic conditions, offers adherence packaging, clinical support and 24/7 pharmacy access, and delivers services through home delivery, on-site clinics and integrated technology platforms. Founded in 2009 and headquartered in Valley View, Ohio, ExactCare serves tens of thousands of patients across the United States and is accredited by URAC and the Accreditation Commission for Health Care.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.