Onboarding Expert

📋 Description

• • As an Onboarding Expert, you’ll be a key contributor to an excellent onboarding journey for new and reactivated workers on our app.
• • You’ll guide them, cheer them on, solve blockers, and help them take their first step to making a difference.
• • Make ~60 targeted outbound calls per day to Clipboard app users.
• • Host ~5 pre-booked 15-minute onboarding consultations daily.
• • Send follow-up emails and texts to answer questions and support worker onboarding.
• • Respond to inbound messages and support tickets.
• • Keep clear documentation of all interactions.
• • Identify pain points and opportunities for improvement in the worker experience.
• • Be the go-to guide and trusted partner helping professionals feel confident, supported, and ready to work their first shift.
• • You enjoy talking to people, helping them succeed, solving challenges, and getting them excited about Clipboard.
• • You’re comfortable making calls in a phone-heavy, fast-paced environment and love building rapport quickly.
• • You speak and write English clearly and professionally.
• • You’re organized, follow through on tasks, and don’t let things slip.
• • You’re curious, resourceful, and always looking for the root cause of a problem.
• • You’re quick with tools and not afraid to learn new systems.
• • You’re observant, recognize pain points and opportunities, and aren't afraid to step in and lead the charge on improvements.
• • Experience in inside sales, client onboarding, customer support, or healthcare recruiting is a plus - but not required.
• • If you’re a quick learner with great communication skills, we want to hear from you.
• • This role is not cold calling - you’ll only speak with professionals who have accounts on the app.
• • This role is not technical support - you’ll guide workers but escalate deeper tech issues.
• • This role is not repetitive - every conversation is unique, and you’ll need to think on your feet.
• • To succeed in this role, you must have:
• • A reliable laptop/desktop (no Chromebooks or Linux OS).
• • Minimum 20 Mbps wired internet connection.
• • Wired headset for clear communication.
• • A quiet, distraction-free workspace.
• • Stable power and internet connectivity.
• • We offer 100% Remote work, mission-driven work that improves lives, supportive, collaborative international team, and career growth in a fast-moving tech company.
• • We have a Remote Work Guidelines document available for review.
• • We never ask for money or bank details to participate in our hiring process.