Onboarding Manager (US)

Nory AI, Inc.

Job Overview

Location

New York

Job Type

Full-time

Full Job Description

📋 Description

• Reporting to our Founding Onboarding Manager, you’ll own onboarding for our SMB customers in the US - getting them live quickly, driving adoption, and delivering a fantastic first experience of Nory.
• You’ll work with the onboarding playbooks and processes the Founding Onboarding Manager is building, applying them day to day, giving feedback on what’s working, and eventually help refine and build new processes as the SMB segment scales.
• If you love customer relationships, get a thrill out of helping customers adopt technology successfully, and want to be part of building the future of hospitality tech, we’d love to meet you.
• Your responsibilities will include owning SMB onboardings, driving fast time to value, ensuring successful adoption, following and improving the playbook, coordinating cross-functionally, voicing customer insights, and using AI to drive efficiency.
• You’ll bring structure to chaos, confidence to complexity, and empathy to every customer touchpoint. You’re looking to build your onboarding career inside a fast-moving, early-stage team.
• You should have a startup mindset, SaaS onboarding experience, hospitality background, communication skills, strong project management, customer value driver, coachable and process-driven.
• Our vision is to build a better future for the restaurant industry. One where operators are in control, margins are stronger, and frontline teams can build careers they’re proud of. To get there, we move fast, stay focused, and hold ourselves to a high bar. Our values guide how we work, grow, and win – together.
• We serve up impact with a side of profit, prioritise speed of service, act like owners, win as a crew, and hire humans.
• You’ll get a competitive salary range, meaningful equity, 401k with company match, 20 days paid time off, private health, dental, and vision insurance, 12 weeks paid parental leave, $1,000 annual personal development budget, $250 home office workspace budget, regular travel to London or Dublin, and much more.

🎯 Requirements

• Startup mindset
• SaaS onboarding experience
• Hospitality background
• Communication skills
• Strong project management

🏖️ Benefits

• Competitive salary range
• Meaningful equity
• 401k with company match
• 20 days paid time off
• Private health, dental, and vision insurance
• 12 weeks paid parental leave
• $1,000 annual personal development budget
• $250 home office workspace budget
• Regular travel to London or Dublin

Skills & Technologies

Onsite

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Nory AI, Inc.

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About Nory AI, Inc.

Nory AI, Inc. builds an AI-driven platform that helps product and engineering teams generate, manage, and operationalize product requirements, user stories, and technical specs. The platform ingests existing product docs, tickets, and roadmaps to produce structured requirements, acceptance criteria, and test cases, and offers integrations with issue trackers (e.g., Jira) and collaboration tools to synchronize artifacts. Nory emphasizes traceability from high-level goals to implementation tasks, automated prioritization signals, and exportable templates to reduce manual requirements work. The company targets startups and mid‑size engineering organizations seeking to speed discovery, reduce rework, and improve alignment between product and engineering.

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