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Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
September 29, 2025
Full Job Description
đź“‹ Description
- • Own the critical first 90 days of every new Bloomerang customer’s journey, transforming excited sign-ups into confident, data-driven fundraising powerhouses. You will quarterback a structured, high-touch onboarding program that moves organizations from “we just bought software” to “we just hit our quarterly goal.”
- • Design and deliver tailored onboarding plans for nonprofits ranging from grassroots start-ups to multi-million-dollar institutions, balancing standardized best practices with the flexibility to honor each mission’s unique workflows, compliance needs, and donor cultures.
- • Run weekly live training sessions (Zoom), self-paced learning paths (Thinkific), and 1:1 strategy calls, ensuring every user—ED, development director, volunteer coordinator, or board member—knows exactly how to import data, segment donors, launch appeals, and read the dashboards that prove ROI.
- • Become the customer’s trusted translator between fundraising theory and Bloomerang technology: map their existing spreadsheets, Raiser’s Edge exports, or Mailchimp lists into clean, actionable constituent records; set up custom fields and tags that mirror their campaign taxonomy; and configure automated workflows that save hours every week.
- • Monitor onboarding health in real time through Gainsight and Salesforce, flag at-risk accounts before day-30, and prescribe rescue plays—extra office hours, a data-clean-up sprint, or a board-demo deck—to keep every customer on a green trajectory toward first $10k raised in the platform.
- • Collaborate daily with Sales, Customer Success, Product, and Support to close the loop on customer feedback: distill onboarding friction into Jira tickets that influence roadmap priorities, and champion “voice of the customer” stories that inspire marketing campaigns and case studies.
- • Build and iterate scalable assets—checklists, video snippets, email drip sequences, and Notion playbooks—that empower teammates and power-users to replicate your magic, ultimately expanding onboarding capacity without sacrificing white-glove quality.
- • Track and report key metrics: time-to-first-donation, NPS at day-45, feature adoption depth, and expansion pipeline influenced by onboarding excellence; present findings monthly to leadership and use data to refine segmentation, content, and automation strategies.
- • Contribute to an award-winning remote culture that values curiosity, candor, and customer obsession. Share fundraising tips in Slack #wins, host virtual coffee chats with nonprofit leaders, and represent Bloomerang at sector conferences (AFP, NTC) as a subject-matter expert.
- • Champion diversity, equity, and inclusion in every interaction—whether choosing imagery for training decks, advocating for multi-language captions, or ensuring small BIPOC-led organizations receive the same caliber of service as large institutions.
🎯 Requirements
- • 2+ years in a customer-facing onboarding, implementation, or success role for a SaaS platform serving nonprofits, education, or healthcare.
- • Proven track record of guiding 50+ accounts simultaneously through a structured 30-60-90-day onboarding plan with measurable adoption and ROI outcomes.
- • Advanced proficiency in CRM data hygiene: imports, deduplication, custom fields, and segmentation logic; experience with Bloomerang, Salesforce, or Raiser’s Edge NXT preferred.
- • Exceptional live and asynchronous communication skills—comfortable presenting to C-suite boards one hour and recording a 3-minute Loom for volunteers the next.
- • Nice-to-have: CFRE certification, experience with fundraising campaigns (annual fund, peer-to-peer, grants), or fluency in Spanish or French to support global nonprofits.
🏖️ Benefits
- • Fully remote, work-from-anywhere flexibility with a $1,000 home-office stipend and annual $2,000 co-working allowance.
- • 100% employer-paid medical, dental, and vision for you and 75% for dependents, plus a $150 monthly wellness stipend.
- • 20 days PTO, 10 paid holidays, and a “Give Back Day” to volunteer with the nonprofit of your choice—on us.
- • 12 weeks fully paid parental leave, 401(k) with 4% match, and equity options so you own a piece of the impact you help create.
Skills & Technologies
Remote
About Bloomerang, LLC
Bloomerang, LLC provides cloud-based donor management software for nonprofit organizations. Its platform unifies constituent relationship management, online giving, email marketing, and reporting tools to help charities retain donors and grow fundraising. Features include donation tracking, volunteer management, event registration, and analytics dashboards. The company serves thousands of nonprofits across the United States with tiered subscription plans and implementation support.
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