Job Overview
Location
Boston, MA
Job Type
Full-time
Category
Customer Success
Date Posted
July 2, 2026
Full Job Description
đź“‹ Description
- • Onboard new and existing restaurant partners to ezCater’s platform using the Guided Onboarding tool and automation systems to translate data into live restaurant profiles.
- • Evaluate inbound restaurant applications to ensure they meet ezCater’s onboarding requirements and qualify for platform participation.
- • Communicate directly with restaurant partners via phone and email to guide them through account setup, explain process standards, and ensure a seamless onboarding experience.
- • Build and maintain accurate restaurant profiles within ezCater’s homegrown system, ensuring all parameters are correctly configured for successful order fulfillment.
- • Review and validate the output of account automation tools to ensure data integrity and consistency across partner accounts.
- • Collaborate cross-functionally with internal stakeholders to align on onboarding priorities, resolve bottlenecks, and support large-scale restaurant rollouts.
- • Uphold and explain the rationale behind ezCater’s onboarding requirements to both internal teams and external restaurant partners.
- • Prioritize and manage multiple work streams simultaneously while adhering to SLAs and competing stakeholder demands.
- • Identify, test, and support the implementation of process and tool improvements to enhance efficiency and accuracy in onboarding workflows.
- • Actively provide feedback to improve team systems, tools, and procedures, contributing to a culture of continuous iteration and innovation.
- • Maintain high attention to detail across all tasks, ensuring accuracy in data entry, documentation, and partner communications.
- • Adapt quickly to changing priorities, ambiguous situations, and evolving processes with a solution-oriented mindset.
- • Demonstrate strong organizational skills to manage a high-volume workload of varied tasks with consistent quality and timeliness.
- • Participate in quarterly team gatherings and Together Weeks, with up to 5 days of travel required per quarter when applicable.
🎯 Requirements
- • Devoted to details with ability to manage multiple moving parts accurately and consistently
- • Confident communicator comfortable explaining processes and standards to restaurant partners and internal teams
- • Tech-knowledgeable with experience using technical services and platforms (HubSpot preferred)
- • Adaptable and inquisitive problem solver who thrives in ambiguous, fast-changing environments
- • Ability to prioritize and juggle high-volume, varied tasks with ease
- • Willingness to travel up to 5 days per quarter for team events and gatherings
🏖️ Benefits
- • Market competitive salary with annual bonus target
- • Stock options
- • 12 paid holidays
- • Flexible PTO
- • 401K with company match
- • Health, dental, and FSA coverage
- • Mental health and family planning resources
- • Remote-hybrid work options: from home, Boston office, or a mix of both
- • Employee meal program when working in the office
- • Opportunities for career growth in a high-performing environment
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About ezCater, Inc.
Founded in 2007 and headquartered in Boston, Massachusetts, ezCater operates an online marketplace that connects businesses with local restaurants and caterers for corporate meals, events, and recurring catering needs across the United States. The platform offers ordering, scheduling, invoicing, analytics, and customer support tools designed for office administrators and event planners. ezCater partners with thousands of restaurants and caterers, providing businesses with curated menus, dietary filtering, on-time delivery tracking, and consolidated billing. The company has raised over $320 million in venture capital and serves more than 100,000 companies nationwide, positioning itself as a leading corporate catering solution.
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