Online Reputation Manager - TENTENS Tech

Skelar AS

Job Overview

Location

Global, Remote

Job Type

Full-time

Full Job Description

📋 Description

• As an Online Reputation Manager at TENTENS Tech, you will play a critical role in safeguarding and enhancing the digital reputation of the company’s social discovery platforms, which serve over 20 million users globally. Your work will directly impact brand trust, user perception, and long-term platform credibility in competitive international markets.
• You will be responsible for identifying, assessing, and prioritizing reputational risks across digital ecosystems, ensuring proactive mitigation of negative sentiment before it escalates, while also amplifying positive brand narratives through strategic engagement.
• Day to day, you will monitor and manage brand profiles on review platforms, social media, marketplaces, and forums, responding to user-generated content with timely, accurate, and brand-aligned communication that maintains tone and compliance.
• You will analyze large volumes of qualitative and quantitative data from external sources to detect emerging trends, sentiment shifts, and potential crises, transforming insights into actionable reports for cross-functional teams.
• You will collaborate with marketing, product, and customer support teams to align reputation strategies with broader business goals, ensuring consistency in messaging and user experience across touchpoints.
• You will develop and optimize content for external platforms, adapting tone, format, and messaging to meet platform-specific guidelines while reinforcing brand values and credibility.
• You will utilize reputation monitoring and SEO tools (such as SerpApi, Brand24, Youscan) to track brand mentions, search visibility, and competitor activity, enabling data-driven decision-making.
• You will maintain meticulous records of all reputation-related activities, ensuring audit readiness and continuous improvement of ORM processes through documentation and feedback loops.
• The team at TENTENS Tech operates with a high-performance, ownership-driven culture inspired by the 10/10ths philosophy — where every member acts as a CEO in their role, pushing beyond ‘good’ to achieve excellence through curiosity, accountability, and relentless improvement.
• As part of Skelar AS, a Ukrainian venture builder launching global tech businesses, you’ll contribute to scalable, high-impact products backed by deep expertise in analytics, high-load systems, and performance marketing.
• You will gain hands-on experience in international digital reputation management, working across cultures and time zones in a fully remote, globally distributed environment that values initiative and impact.
• You will develop advanced skills in ORM tooling, sentiment analysis, SEO fundamentals, and cross-platform communication — building a versatile skill set highly transferable to senior roles in PR, digital marketing, or brand management.

🎯 Requirements

• Minimum 6 months of experience in PR, Online Reputation Management (ORM), digital communications, content creation, or a closely related field.
• Demonstrated experience working with external platforms such as social networks, marketplaces, review sites, or forums, including managing brand presence and engaging with user-generated content.
• Strong attention to detail and excellent written communication skills, with the ability to craft clear, grammatically correct, and tone-appropriate messages under pressure.
• Foundational understanding of how search engines operate, including indexing, ranking factors, and the impact of online content on search visibility.

🏖️ Benefits

• Access to internal professional clubs focused on marketing, development, finance, and recruiting, fostering cross-disciplinary learning and networking.
• Regular training programs, educational courses, and opportunities to attend industry conferences to support continuous skill development.
• Modern, spacious offices in Kyiv and Warsaw available for hybrid work, complemented by comprehensive private health insurance and access to a corporate physician.
• "selected_category": "Marketing",
• "parent_category": "Marketing",
• "confidence": 0.91,
• "reasoning": "The role focuses on managing brand perception, user-generated content, review platforms, and digital communications — core functions of Online Reputation Management, which falls under the Marketing discipline. Although the title includes 'Manager', the responsibilities are operational and tactical, aligning with Marketing rather than Product or General Management. The mention of SEO, content optimization, and platform-specific engagement further confirms this categorization."
• }

Skills & Technologies

Remote

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Skelar AS

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About Skelar AS

Skelar provides cloud-based ERP and MES software for manufacturing companies, focusing on production planning, inventory control, quality management, and shop-floor data capture. The platform integrates with machines, sensors, accounting, and e-commerce systems to give real-time visibility into orders, materials, capacity, and costs. Targeting small to mid-sized factories in Europe, Skelar offers low-code customization, mobile apps, and open APIs. Founded in 2018 in Oslo, the company serves discrete manufacturers seeking to digitize operations without large consulting projects.

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