Lawhive Inc. logo

Operations Associate

Job Overview

Location

Poole

Job Type

Full-time

Category

Software Engineering

Date Posted

June 4, 2026

Full Job Description

đź“‹ Description

  • • Manage panel administration across lender and regulatory platforms, including new panel applications, account setup, and ongoing compliance maintenance.
  • • Act as the primary point of contact for compliance-related queries, managing the compliance inbox and escalating complex issues to appropriate stakeholders.
  • • Support key regulatory and accreditation processes such as CQS renewals, DBS checks, and SRA practising certificate administration.
  • • Oversee mandatory training compliance by onboarding new employees to training platforms and monitoring completion rates across the business.
  • • Maintain accurate and up-to-date compliance records, ensuring all documentation meets regulatory standards and internal audit requirements.
  • • Collaborate with the Operations Team, Directors, and Consultants to ensure seamless integration of compliance workflows into daily operations.
  • • Identify gaps or inefficiencies in compliance and operational processes and contribute to continuous improvement initiatives.
  • • Coordinate with external stakeholders including regulatory bodies, panel providers, and third-party service providers to uphold firm accreditations.
  • • Ensure all compliance-related deadlines are met with precision and proactively anticipate upcoming requirements to avoid lapses.
  • • Support the implementation and refinement of knowledge management systems to improve accessibility and accuracy of compliance information.
  • • Handle sensitive client and employee data with strict confidentiality and adherence to data protection regulations.
  • • Assist in the preparation of internal and external audit materials, ensuring all records are complete, organized, and readily available.
  • • Contribute to the onboarding process for new joiners by facilitating compliance training access and tracking mandatory completion.
  • • Maintain awareness of evolving legal and regulatory requirements affecting panel memberships and firm accreditations.
  • • Work in a hybrid model with three days per week on-site in Poole, ensuring consistent presence for team collaboration and operational tasks.
  • • Demonstrate ownership of compliance workflows by independently resolving routine issues and escalating only when necessary.
  • • Use multiple internal and external systems, databases, and online platforms to manage compliance data and reporting.
  • • Promote a culture of compliance awareness across the organisation through clear communication and proactive support.

🎯 Requirements

  • • Experience working within a law firm, professional services organisation, or regulated environment
  • • Previous experience in an operational, compliance, administration, or support function
  • • Strong organisational and administrative skills with the ability to manage sensitive information accurately
  • • Excellent written and verbal communication skills
  • • A methodical and detail-focused approach to compliance and record keeping
  • • Confidence using multiple systems, databases, and online platforms

🏖️ Benefits

  • • 33 days’ annual leave (25 + bank holidays) plus your birthday off
  • • Extended Christmas holiday
  • • Pension contribution
  • • Charity day each year to support a good cause

Skills & Technologies

Junior
Hybrid

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Lawhive Inc.
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About Lawhive Inc.

Lawhive is a legal tech company that provides a comprehensive platform designed to streamline legal operations for law firms. Their AI-powered solution automates administrative tasks, manages client communication, and organizes case documents, allowing legal professionals to focus more on practicing law and less on paperwork. The platform aims to enhance efficiency, reduce overhead costs, and improve client service delivery. By integrating features like intelligent document analysis, automated billing, and secure client portals, Lawhive empowers law firms of all sizes to modernize their workflows and achieve greater productivity in a competitive legal landscape.

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