Job Overview
Location
Los Angeles, Indiana, USA
Job Type
Full-time
Category
DevOps
Date Posted
March 4, 2026
Full Job Description
📋 Description
- • As an Operations Associate specializing in Sportsbook Support at Magic Eden, you will be at the forefront of ensuring a seamless and exceptional experience for our users within the dynamic world of Web3 entertainment and sports wagering.
- • This pivotal role demands a deep, intuitive understanding of the sportsbook ecosystem, enabling you to provide unparalleled support to players navigating complex betting scenarios and account-related inquiries.
- • You will be the primary point of contact for players, resolving issues with speed, accuracy, and a commitment to outstanding service, particularly within a 24/7 operational environment.
- • Your responsibilities will encompass a wide range of critical functions, including but not limited to, meticulously troubleshooting bet-related inquiries, offering comprehensive support for player account management, and expertly guiding users through crypto deposit and withdrawal processes.
- • A key aspect of this role involves proactively identifying patterns, trends, or potential irregularities in wagering activity, contributing to the integrity and smooth operation of our platform.
- • We are seeking an individual who not only possesses a strong technical aptitude but also a genuine passion for sports betting, demonstrating an innate understanding of its nuances.
- • This includes a clear grasp of various bet types such as parlays and teasers, the ability to articulate the reasons behind bet settlements (e.g., a 'push'), and an intuitive comprehension of settlement logic.
- • The role is designed to cover late-APAC and EU hours, requiring flexibility and a willingness to work some weekend shifts to ensure continuous coverage.
- • You will be instrumental in delivering high-quality customer support, ensuring that all sportsbook-related issues are addressed promptly and effectively, minimizing player friction and maximizing satisfaction.
- • This involves delving into account matters, which may include complex scenarios related to deposits, withdrawals, bet settlements, voids, and the application of promotional credits.
- • You will actively assist players by clarifying questions about diverse bet types, from simple singles to intricate accumulators, and by explaining the intricacies of bet settlement rules.
- • Collaboration is key; you will work hand-in-hand with various internal teams, including operations, trading/risk management, product development, and engineering, to swiftly identify and escalate any edge cases or unique challenges that arise.
- • Maintaining and managing a suite of internal tools, detailed logs, spreadsheets, and essential documentation will be crucial for ensuring the efficiency and seamlessness of our daily operations.
- • You will play a significant role in the continuous improvement of our support infrastructure by assisting in the development and refinement of support processes, crafting clear and helpful articles for our help center, and contributing to the creation of internal Standard Operating Procedures (SOPs) specifically for sportsbook operations.
- • A vital part of your contribution will be monitoring player sentiment, actively listening to feedback, and flagging opportunities where we can enhance the overall user experience and platform usability.
- • During high-volume sporting events, such as major tournaments or playoffs, you will be expected to provide dedicated support to the team, ensuring that communication remains rapid, accurate, and comprehensive, even under pressure.
- • The nature of our business requires adaptability; you must be comfortable navigating a dynamic environment and be prepared to step into additional duties as assigned, demonstrating a proactive and flexible approach to your work.
- • This role is an excellent opportunity to be part of a pioneering company at the intersection of Web3, crypto, and entertainment, contributing directly to the growth and success of a leading NFT marketplace.
- • You will gain exposure to cutting-edge technology and a fast-paced startup culture, with the chance to make a tangible impact on user satisfaction and operational excellence.
- • By joining Magic Eden, you are not just taking a job; you are becoming part of a mission to make crypto accessible, exciting, and unforgettable for a new generation of users, shaping the future of digital entertainment.
🎯 Requirements
- • Deep familiarity with online sportsbooks, sports wagering mechanics, and common bettor workflows.
- • Understanding of bet types including pre-match, live/in-play betting, parlays, and teasers.
- • Familiarity with bet settlement logic, including pushes, voids, partial payouts, and abandoned match handling.
- • Understanding of crypto payments and comfort using blockchain explorers to diagnose issues.
- • Genuine passion for helping customers and a commitment to excellent service.
- • Highly organized with strong attention to detail.
- • Comfortable learning new tools, dashboards, and operational systems.
- • Strong problem-solving instincts with the ability to identify root causes quickly.
- • Adaptability to a fast-paced, scrappy startup environment.
- • Comfortable with non-standard hours during major sporting events (weekends, playoffs, etc.).
- • Previous experience in customer support or community-facing operations is preferred.
🏖️ Benefits
- • A fast-paced and collaborative environment
- • Competitive compensation and equity options
- • Flexible PTO
- • Comprehensive health cover
- • Wellness and work from home allowance
- • Remote-first company
Skills & Technologies
Junior
Remote
About Magic Eden, Inc.
Magic Eden operates a multi-chain NFT marketplace enabling users to buy, sell and trade digital collectibles on Solana, Ethereum, Polygon and Bitcoin networks. Founded in 2021, the platform provides launchpad services for new NFT projects, gaming assets, and creator royalties, alongside developer APIs and wallet integrations. It serves collectors, creators and institutions through web, mobile and API interfaces, offering auction, instant-buy and cross-chain listing tools while maintaining user liquidity and verified collections.
