Job Overview
Location
Mexico
Job Type
Full-time
Category
Operations
Date Posted
March 23, 2026
Full Job Description
đź“‹ Description
- • As the Operations & Customer Service Support specialist at Agent Inc., you will serve as the essential operational backbone for a high-growth sign installation company that executes national brand projects for household names like McDonald's, Texas Roadhouse, and Whataburger. This role is critical to ensuring seamless coordination between corporate clients, field crews, and internal teams, directly impacting project delivery timelines and customer satisfaction in a fast-paced, remote-first environment.
- • You will manage high-volume email correspondence, act as the primary liaison between national sign companies and internal teams, coordinate field crew logistics, maintain real-time job boards, oversee post-project documentation for billing, and support the development of standardized operating procedures (SOPs) to scale operations efficiently—all while working within a proactive, small-team culture that values initiative and ownership.
- • The team at Agent Inc. operates as a tight-knit, agile unit based in Denver, Colorado, but fully remote for Latin American talent, where every member contributes across functions to support large-scale signage rollouts. You’ll work closely with the Office Manager, Design team, and Install Manager to eliminate communication gaps and ensure field teams are fully prepared with accurate, timely information before arriving on-site.
- • In this role, you will develop advanced operational coordination skills, gain hands-on experience in process improvement and SOP creation, deepen your expertise in client-facing communication for national brands, and build a portfolio of scalable administrative systems—positioning you for growth into operations management, project coordination, or client services leadership within growing service and construction industries.
🎯 Requirements
- • 2+ years of experience in administrative support, project coordination, or high-level customer service
- • Native or near-native English proficiency with exceptional written and verbal communication skills for corporate client correspondence
- • Expert-level proficiency in Google Workspace (especially Sheets), Dropbox, and AI tools like ChatGPT or Claude for drafting and refining communications
🏖️ Benefits
- • Fully remote position with flexible work from anywhere in Latin America
- • Competitive monthly compensation ranging from $1,500 to $1,800 based on experience
- • Opportunity to work with a high-growth company serving major national brands and build scalable operational systems
Skills & Technologies
About Agent Inc.
Agent is a technology company that operates a global talent marketplace connecting employers with pre-vetted professionals in fields such as software engineering, design, marketing and finance. The platform uses AI-driven matching and rigorous screening to streamline remote hiring, handling contracts, payments and compliance across 150+ countries. Businesses scale teams quickly without traditional recruitment overhead, while professionals access curated remote opportunities. Founded in 2016, Agent maintains headquarters in San Francisco and a distributed workforce, serving startups through Fortune 500 clients seeking on-demand expertise.
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