Job Overview
Location
United States (Remote)
Job Type
Full-time
Category
Operations
Date Posted
April 14, 2026
Full Job Description
📋 Description
- • As Manager of Customer Onboarding at Steer Technologies Inc., you will redefine the first 90 days of the customer journey by rebuilding the onboarding process for scale, efficiency, and world-class customer experience, directly impacting retention and Time-to-Value.
- • You will audit and overhaul the current onboarding playbook, lead and coach a team of Onboarding Specialists, partner with Sales and Customer Success teams to ensure seamless handoffs, and drive retention by improving CSAT and reducing churn through data-informed decisions.
- • Steer Technologies Inc. is a leader in the automotive repair industry, offering a comprehensive CRM and scheduling platform that helps auto repair shops operate profitably; the company recently acquired AutoOps and is committed to innovation in customer experience and operational efficiency.
- • In this role, you will develop expertise in process optimization, cross-functional leadership, and customer lifecycle management while building a high-performing onboarding function that serves as a foundation for long-term customer success and company growth.
🎯 Requirements
- • 3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success
- • Proven experience reducing onboarding friction or shortening implementation cycles through process optimization
- • Demonstrated ability to manage stakeholder relationships and navigate difficult conversations with Sales or Product teams to improve customer experience
🏖️ Benefits
- • 100% remote work environment for US-based candidates
- • 100% employer-paid medical, dental, and vision insurance within 30 days of hire
- • Equity package, flexible PTO with 15 days minimum, and generous parental leave
Skills & Technologies
About Steer Technologies Inc.
Steer Technologies provides a cloud-based customer relationship management platform built for automotive dealerships. Its software integrates sales, service, marketing, and inventory tools into a single dashboard, enabling teams to manage leads, schedule appointments, track customer interactions, and automate follow-ups. The platform also offers analytics, mobile access, and integrations with DMS and OEM systems to streamline operations and improve customer retention across the vehicle lifecycle.
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