Job Overview
Location
USA - Remote
Job Type
Full-time
Category
Operations
Date Posted
March 31, 2026
Full Job Description
đź“‹ Description
- • The Order Fulfillment Coordinator at Birch Finance Inc. plays a critical role in ensuring seamless execution of customer orders by supporting the Project Management team with accurate data entry, equipment validation, technician scheduling, and proactive order monitoring. This role directly impacts service delivery timelines and customer satisfaction by maintaining precision in voice, data, and managed services provisioning.
- • Day-to-day responsibilities include entering and validating order details in the order management system, confirming telephone number (TN) accuracy against porting documentation, verifying equipment alignment with scope of work and service quotes, editing orders as needed, monitoring LNP status for service activation readiness, proactively tracking order progress to prevent delays, assisting in updating project tracker workbooks, scheduling technicians for voice, data, and managed services activations, and initiating escalations to Operations leadership or internal departments when issues arise.
- • Birch Finance Inc. operates as a remote-first company within the Fusion Connect ecosystem, fostering a collaborative, innovation-driven culture where employees are empowered to take initiative and contribute meaningfully to team goals. The Project Management team values independence, clear communication, and proactive problem-solving, creating an environment where coordinators are trusted to manage workflows efficiently even without constant supervision.
- • In this role, you will develop deep expertise in telecommunications order fulfillment processes, gain hands-on experience with enterprise order management systems, strengthen cross-functional collaboration skills across operations and technical teams, and build a foundation for advancement into project management, operations coordination, or service delivery leadership roles within the company.
🎯 Requirements
- • Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) for data entry, reporting, and communication tasks.
- • Skilled in multitasking, prioritizing, and thriving in fast-paced, dynamic environments with shifting priorities.
- • Strong verbal and written communication abilities to convey technical and operational information clearly and professionally to internal teams and stakeholders.
- • Demonstrated initiative and ability to work independently when project management guidance is not immediately available.
- • Creative and resourceful problem-solver with strong critical thinking skills to resolve order discrepancies and service issues efficiently.
- • Ability to meet deadlines, manage non-predictive tasks, and oversee conflict resolution to successful outcomes.
🏖️ Benefits
- • Fully remote work arrangement based in the USA, offering flexibility and work-life balance.
- • Opportunity to work with a forward-thinking team at Fusion Connect that values employee voice, innovation, and career growth.
- • Exposure to end-to-end order fulfillment processes in telecommunications, building valuable operational expertise.
- • Professional development through hands-on experience with order management systems and cross-functional collaboration.
- • Supportive culture that encourages initiative, continuous learning, and internal mobility into project management or operations roles.
Skills & Technologies
About Birch Finance Inc.
Birch Finance is a financial technology company that analyzes credit-card spending to recommend the best cards for maximizing rewards and benefits. Its mobile app and web platform connect securely to users’ accounts, track purchases across categories, and use machine-learning models to suggest personalized upgrades or new cards. The service aims to help consumers earn more cash-back, points, and travel perks while avoiding annual fees that outweigh rewards. Birch partners with card issuers for affiliate revenue but presents offers transparently, prioritizing user savings. Founded in 2015 and headquartered in San Francisco, the company serves U.S. cardholders nationwide.
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