Order Management Senior Analyst

Fivetran Inc.

Job Overview

Location

Denver, Colorado, United States, AMER

Job Type

Full-time

Full Job Description

📋 Description

• The Order Management Senior Analyst at Fivetran plays a pivotal role in ensuring the accuracy, integrity, and scalability of the company’s Quote-to-Cash (QTC) lifecycle, directly supporting revenue recognition, SOX compliance, and public company readiness by owning global order validation and process excellence.
• This role leads end-to-end order management operations, including final review and movement of opportunities to closed/won in Salesforce, validation of order completeness and compliance with bookings policy and revenue recognition standards, and serving as the primary liaison between Sales, Deal Desk, Product, and Revenue Accounting teams to resolve booking blockers and ensure timely deal closure.
• Day-to-day responsibilities include monitoring and managing order data flows across Salesforce, the Product platform, and NetSuite via Celigo to maintain data integrity and identify sync issues; leading root cause analysis of order exceptions; proposing and documenting process improvements; building and reporting on key booking metrics (SLAs, error rates, rework volume, exception trends); directly hiring, mentoring, and managing an India-based Order Management Analyst; and supporting month-end and quarter-end close activities, including audit preparation and execution.
• The role involves close collaboration with Systems Engineering, Product, and IT teams on automation initiatives, including user acceptance testing (UAT) and system enhancements, to drive operational efficiency and scalability as Fivetran scales toward continued growth and public market readiness.
• Fivetran is a mission-driven company dedicated to making data access as simple and reliable as electricity, empowering thousands of organizations to become truly data-driven through its automated data pipeline platform. The company values innovation, integrity, and collaboration, embodied in its core values: Get Stuck In, Do the Right Thing, and One Team, One Dream.
• In this role, you will develop deep expertise in SaaS revenue operations, gain hands-on experience with enterprise systems like Salesforce CPQ and NetSuite, strengthen cross-functional leadership and stakeholder management skills, and contribute directly to audit-ready controls and financial reporting integrity—positioning you for advancement into senior operations, revenue accounting, or finance leadership roles within a high-growth, publicly prepared technology company.

🎯 Requirements

• 4+ years of experience in SaaS Order Management, Deal Desk, Revenue Accounting, or Billing functions.
• Demonstrated expertise with Salesforce CPQ and NetSuite; experience with order sync tools (e.g., Celigo) strongly preferred.
• Proven ability to work across functions, resolve issues independently, and influence stakeholders in a fast-paced, scale-up environment.
• Strong understanding of bookings policies, revenue recognition principles, and SOX control frameworks.
• Experience leading or mentoring global teams; able to prioritize and communicate across time zones.
• Analytical mindset with a process improvement focus and comfort using dashboards and reports.
• Exceptional organizational, written, and verbal communication skills.

🏖️ Benefits

• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform offering personalized therapy, coaching, and self-guided mindfulness exercises for employees and dependents

Skills & Technologies

Senior

Remote

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Fivetran Inc.

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About Fivetran Inc.

Fivetran Inc. provides automated data integration software that replicates application, database, and event data into cloud data warehouses. It manages schema drift, incremental updates, and normalization, enabling analysts to query live data without engineering overhead. The company serves enterprises needing reliable, governed data pipelines across systems like Salesforce, MySQL, and Snowflake. Founded in 2012, it is headquartered in Oakland, California, with global offices, and operates on a subscription revenue model.

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