Partner Experience Lead

OpenAI, Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• Design and improve end-to-end partner journeys across onboarding, activation, co-selling, deployment, support, and growth to reduce friction and increase scalability.
• Build scalable processes, workflows, forums, and operating cadences that streamline partner engagement and internal team alignment across Partnerships, Sales, Product, Operations, Finance, Legal, Marketing, Enablement, and Support.
• Partner with Enablement teams to deliver timely, clear guidance and resources that help partners understand how to do business with OpenAI.
• Enhance partner support paths, escalation protocols, incentive structures, and benefit access through cross-functional collaboration to ensure consistent and effective partner experiences.
• Collaborate with Operations, IT, and Business Systems to optimize the partner-facing technology stack, including PRM platforms, partner portals, and GTM tools.
• Identify and implement opportunities to leverage OpenAI’s own AI agents and automation tools to simplify partner workflows, unblock common issues, and accelerate time-to-value.
• Develop self-service GTM tools and digital experiences that empower partners to independently build, co-sell, deploy, and support customer adoption.
• Define, track, and analyze key metrics related to partner experience, activation rates, portal utilization, engagement levels, business impact, and operational efficiency.
• Build dashboards, operating reviews, and inspection mechanisms to provide leadership with visibility into partner ecosystem health, risks, and growth opportunities.
• Establish Voice of the Partner mechanisms including surveys, feedback loops, and advisory forums to systematically capture and act on partner input.
• Translate partner feedback and operational data into prioritized improvements across programs, tools, processes, and cross-functional initiatives.
• Support forecasting, planning, attribution, and performance management efforts in partnership with Finance, Data, and Sales teams to align partner ecosystem goals with business outcomes.
• Drive cross-functional initiatives that ensure partner needs are integrated into product launches, company-wide programs, and strategic initiatives.
• Create scalable foundations for partner operations that evolve as OpenAI’s ecosystem grows, reducing manual effort and increasing organizational leverage.
• Improve consistency in how partner programs, support paths, enablement content, incentives, and GTM workflows are executed across teams and regions.
• Enhance decision-making by improving visibility into partner performance, engagement trends, and business impact through structured reporting and data-driven insights.
• Strengthen connective tissue between Partnerships, Operations, Systems, Data, Finance, Sales, Product, Legal, Marketing, Enablement, and Support to reduce silos and increase alignment.
• Operate at the intersection of partner experience, GTM operations, systems automation, data analytics, and business performance to shape one of the world’s most strategic AI partner ecosystems.
• Work with significant visibility across senior leadership to influence how OpenAI scales its partner ecosystem at the frontier of artificial general intelligence.

🎯 Requirements

• 10+ years of experience in Partner Operations, GTM Strategy & Operations, Revenue Operations, Business Operations, Partner Programs, or related roles within high-growth technology companies.
• Experience designing and scaling partner journeys, programs, operating models, or ecosystem motions across onboarding, enablement, co-selling, deployment, support, and growth.
• Strong systems thinking and operational judgment with ability to translate ambiguous business needs into scalable processes, workflows, tools, and governance models.
• Experience working with CRM, PRM, partner portals, business systems, reporting tools, or other GTM technology platforms.
• Strong analytical skills including defining KPIs, building reporting mechanisms, interpreting performance data, and using insights to improve business outcomes.
• Familiarity with forecasting, planning, attribution, or performance management processes in a GTM or partner ecosystem context.

🏖️ Benefits

• Opportunity to shape one of the most strategic AI partner ecosystems in the world.
• Work at the intersection of partner experience, GTM operations, systems, automation, data, and business performance.
• Use OpenAI’s own technology to rethink how partner ecosystems scale.
• Build foundational programs, workflows, and insights during a formative stage of the operating model.
• Operate with significant visibility across senior leadership and cross-functional teams.
• Hybrid work model with 3 days in the office per week based in San Francisco, with relocation assistance provided.

Skills & Technologies

Senior

Hybrid

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OpenAI, Inc.

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About OpenAI, Inc.

OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.

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