Partner Manager, MSP

AgileBits Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• 1Password is growing and we’re looking for an experienced MSP Partner Manager to guide Managed Service Providers (MSPs) through implementation and ongoing success, ensuring effective deployment and driving their growth and retention while fostering a collaborative and supportive environment.
• This role is vital in overseeing a diverse portfolio of MSP accounts, ensuring high client satisfaction and achieving deployment and sales targets.
• The MSP Partner Manager will proactively identify growth opportunities to increase Annual Recurring Revenue (ARR) through upselling and cross-selling initiatives.
• The role involves conducting regular business reviews with clients to assess their needs, identify opportunities for growth, and address any challenges.
• The MSP Partner Manager will lead the process for new MSPs on-boarding, ensuring a seamless deployment of 1Password solutions in complex IT environments.
• The role requires coordinating closely with both MSPs and internal solutions teams to develop and execute implementation plans that meet client needs and timelines.
• The MSP Partner Manager will train MSPs on enablement materials provided by 1Password, ensuring they can effectively sell, deploy, and support their end users.
• The role involves cultivating strong relationships with MSPs, providing coaching and guidance to help them meet usage targets.
• The MSP Partner Manager will engage with key stakeholders and present to C-suite executives, effectively communicating value propositions.
• The role requires streamlining onboarding processes and adjusting MSP-specific development workflows to enhance customer engagement.
• The MSP Partner Manager will monitor and adapt customer success metrics to align with organizational goals.
• The role involves advocating for MSP needs and feedback within 1Password, ensuring insights inform product and service development.
• The MSP Partner Manager will work cross-functionally with internal teams to address high-priority issues, ensuring a seamless customer experience.

🎯 Requirements

• 5+ years of experience in Customer Success, onboarding, SE, or Account Management role in a MSP/B2B SaaS setting.
• Proven ability to manage customer relationships and drive successful implementations.
• Strong experience in leading software deployments within complex, matrixed environments.
• Strong sales acumen with a demonstrated track record of meeting and exceeding sales targets.
• Strong communication and training skills across various mediums (email, phone, video, and Slack).
• Solution-oriented mindset with a track record of addressing customer needs and challenges.
• Familiarity with customer success tools (e.g., Salesforce, Slack).
• Ability to thrive in a remote-first environment and effectively manage your own research and learning.

🏖️ Benefits

• Account Management: oversee a diverse portfolio of MSP accounts, ensuring high client satisfaction and achieving deployment and sales targets.
• Sales Activities: actively manage your deployment pipeline, identifying and pursuing new business opportunities within existing accounts.
• MSP Deployment Management: lead the process for new MSPs on-boarding, ensuring a seamless deployment of 1Password solutions in complex IT environments.
• Relationship Building: cultivate strong relationships with MSPs, providing coaching and guidance to help them meet usage targets.
• Process Optimization: streamline onboarding processes and adjust MSP-specific development workflows to enhance customer engagement.
• Advocacy and Collaboration: advocate for MSP needs and feedback within 1Password, ensuring insights inform product and service development.

🏞️ Location

• City: null
• Region: null
• Country Code: US
• Is Remote: true

Skills & Technologies

Remote

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AgileBits Inc.

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About AgileBits Inc.

AgileBits Inc. develops 1Password, a cross-platform password manager that securely stores credentials, secrets, and documents for individuals, families, and enterprises. The Toronto-based company provides browser extensions, desktop and mobile apps, and a command-line tool to generate, fill, and audit passwords while enforcing zero-knowledge encryption. Features include shared vaults, SSH key management, sign-in with SSO, advanced reporting, and developer integrations. The product supports Windows, macOS, Linux, iOS, Android, and ChromeOS, and offers hosted or self-hosted deployment. AgileBits serves millions of users and thousands of organizations worldwide, emphasizing privacy, compliance, and ease of use.

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