Job Overview
Location
Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Lead and manage the day-to-day operations of the Patient Access team, ensuring timely and accurate completion of insurance verification, prior authorization, scheduling readiness, financial clearance, and patient onboarding workflows.
- • Monitor team performance against SLAs, quality standards, and productivity targets including authorization turnaround time, verification accuracy, conversion readiness, cancel rates, client satisfaction, and financial clearance timelines.
- • Develop, analyze, and communicate daily, weekly, and monthly performance reports, translating data trends into actionable improvement plans through coaching, process clarification, and workflow adjustments.
- • Serve as the escalation point for complex patient access issues, supporting supervisors and frontline staff in resolving high-impact or time-sensitive cases.
- • Ensure consistent application of standardized workflows, documentation practices, and compliance requirements including HIPAA, PCI, and payer-specific rules.
- • Partner cross-functionally with clinical, financial, and operational teams to resolve access-related barriers and prevent delays in care or reimbursement.
- • Identify recurring inefficiencies in patient access workflows and collaborate with leadership to recommend and implement practical improvements.
- • Provide structured onboarding, daily operational guidance, and ongoing skill development for new and existing Patient Access Specialists, reinforcing service, accuracy, and documentation standards.
- • Maintain appropriate staffing coverage and workload balance to support volume fluctuations and service expectations.
- • Contribute operational insights, metrics, and frontline feedback to leadership to support decision-making and continuous improvement.
- • Oversee a team of Patient Access Specialists supporting patients across the entire care journey—from online enrollment to initial evaluation to recurring sessions and ongoing support.
- • Ensure the non-clinical patient access team successfully supports patients through every stage of their care experience while meeting key performance metrics.
- • Operate in a fully remote environment with required availability during Eastern Standard Time (EST) hours.
- • Work in a sedentary, home-based office environment using computer and telecommunications systems for documentation, calls, and collaboration.
- • Maintain vigilance in regulatory compliance, data security, and ethical standards while managing high-volume, metrics-driven healthcare administrative workflows.
🎯 Requirements
- • Bachelor’s degree in healthcare administration, business, or related field or equivalent combination of education and experience
- • More than 5 years of experience in patient access, healthcare operations, revenue cycle, or related healthcare administrative functions
- • More than 3 years of people management experience, including direct supervision of frontline staff
- • Demonstrated success managing teams in high-volume, metrics-driven healthcare call center environments
- • Experience overseeing insurance verification, prior authorization, and front-end revenue workflows
- • Strong proficiency with EHR/CRM systems, payer portals, and workflow management tools
🏖️ Benefits
- • Exceptional paid time off policies including a winter break
- • 401k matching
- • Health insurance options for employees and their families
- • Company-paid life, short-term disability, and long-term disability coverage
- • Remote work environment with emphasis on professional collaboration and personal connections
Skills & Technologies
Remote
$75k-95k
Degree Required
About Expressable Inc.
Expressable is a telehealth provider specializing in online speech and language therapy for children and adults. Founded by speech-language pathologists, the company pairs clients with licensed clinicians for live, one-on-one video sessions and provides caregiver education and home practice programs. Services address articulation, language delays, stuttering, aphasia, and other communication disorders. Expressable accepts major insurance plans and offers flexible scheduling across multiple U.S. states.
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