Patient Access Specialist - Remote Hawaii

📋 Description

• • Coordinate patient referrals for specialty infusion services by engaging directly with patients, referral sources, sales, pharmacy, and nursing teams to ensure seamless transition into care.
• • Create, communicate, and obtain all necessary documentation for new patient referrals to facilitate timely access to therapy.
• • Secure upfront patient payments and assist patients in identifying and applying for financial assistance programs to support affordability of treatment.
• • Support clean claims processing by following up on missing paperwork, resolving documentation gaps, and managing claim denials.
• • Collaborate cross-functionally with internal teams across sales, pharmacy, and clinical operations to align on patient intake and care delivery timelines.
• • Maintain high standards of accuracy and attention to detail when handling sensitive patient information and billing documentation.
• • Operate effectively in a fast-paced environment while managing multiple referrals and competing priorities simultaneously.
• • Deliver exceptional customer service to patients and referral partners by addressing inquiries, resolving concerns, and ensuring a consistent, high-quality experience.
• • Troubleshoot complex access issues and problem-solve barriers to patient care with a solutions-oriented approach.
• • Assist supervisors and managers with special projects or administrative tasks as needed to support departmental goals.
• • Ensure compliance with all internal protocols and regulatory requirements related to patient intake and payment processing.
• • Maintain clear and timely communication with all stakeholders involved in the patient access workflow.
• • Adapt to evolving processes and systems while consistently prioritizing patient-centered care and operational efficiency.