Patient Financial Services Representative

Brightline Interactive Inc.

Job Overview

Location

Remote (United States)

Job Type

Full-time

Full Job Description

📋 Description

• Brightline is redefining what pediatric behavioral health care looks like for families across the country — and we're looking for a Patient Financial Services Representative who will bring that vision to life.
• This role sits at the center of how Brightline manages patient balances and collections. How families experience us financially matters as much as how they experience our care. You'll own a portfolio of accounts end to end, serve as our primary operational point of contact with our patient billing vendor, and be the person who steps in when an account, a metric, or a workflow needs a closer look. You'll work independently, with real ownership over the accuracy of our patient financial data and the performance of our collections operation.
• Patient Account Management:
• Manage a portfolio of patient accounts with outstanding balances
• Research and resolve complex patient billing questions and account discrepancies
• Review insurance payments, patient responsibility, adjustments, and payment activity to ensure account accuracy
• Explain benefits, payment responsibilities, and available payment options to patients
• Set up payment plan arrangements and drive accounts to resolution
• Vendor Management:
• Serve as Brightline's primary operational liaison for the patient billing vendor
• Review vendor performance reports and collection metrics
• Monitor patient statement delivery, payment trends, and outreach effectiveness
• Participate in recurring operational meetings with the vendor
• Identify opportunities to improve patient collections and engagement, and escalate system or workflow issues as needed
• Patient Support & Escalations:
• Serve as the escalation point for complex billing inquiries that frontline staff or the vendor's Tier 1 support can't resolve
• Review disputed balances and coordinate resolution across Revenue Cycle, Operations, and Clinical teams
• Ensure timely follow-up on escalated patient concerns while maintaining compliance with payer contracts and organizational policy
• AI & Reporting Oversight:
• Monitor AI chat escalations generated through the patient billing platform and partner with the vendor to optimize workflows and escalation pathways
• Review patient collection performance, aging reports, and monthly metrics to identify trends
• Help leadership evaluate vendor effectiveness and recommend workflow improvements that enhance collections and patient satisfaction
• Cross Functional Collaboration:
• Partner with Revenue Cycle, Member Services, Finance, Clinical Operations, and vendor partners to resolve account issues
• Flag recurring trends impacting patient balances and recommend process improvements
• Support the rollout of new workflows related to patient financial services

🎯 Requirements

• 3+ years of experience in healthcare revenue cycle, patient financial services, or patient account management
• Experience explaining insurance benefits, patient responsibility, and payment options directly to patients or customers
• Track record of independently resolving complex account disputes or escalations without needing supervisor intervention
• Experience monitoring vendor performance, collection metrics, or aging reports and turning them into actionable recommendations
• Experience de-escalating difficult financial conversations while maintaining compliance with policy or contractual requirements
• Experience managing a high-volume portfolio of accounts against competing deadlines
• Experience partnering cross-functionally (e.g., Finance, Revenue Cycle, Operations) to resolve account issues
• Experience coordinating or overseeing a third-party vendor relationship preferred

🏖️ Benefits

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave
• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

Skills & Technologies

Remote

$55k-70k

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Brightline Interactive Inc.

Visit Website

About Brightline Interactive Inc.

Brightline Interactive Inc. delivers pediatric behavioral health care via telehealth. The company offers evidence-based therapy, psychiatry, coaching and support for children, teens and families coping with ADHD, anxiety, depression and behavioral challenges. Licensed clinicians provide assessment, individual and family sessions, medication management and parent guidance, all through secure video visits and digital tools.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.