Job Overview
Location
remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 14, 2026
Full Job Description
📋 Description
- • As a Patient Outreach Specialist Pharmacy Technician at Shields Health Solutions, you will play a vital role in expanding access to specialty pharmacy services by proactively contacting eligible patients and guiding them to enroll in the Shields Partner Pharmacy program, directly impacting patient care and health outcomes.
- • Your day-to-day responsibilities include making outbound phone calls to patients, reviewing their electronic medical records (EMR) to understand their conditions, educating them on the benefits of the Shields Specialty Pharmacy Program, identifying medication-specific storage and handling needs (such as refrigeration or hazardous materials), and determining required supplies like sharps containers or syringes.
- • You will join a mission-driven team at Shields Health Solutions, a company dedicated to improving patient access to specialty medications through innovative pharmacy programs, with a strong emphasis on patient advocacy, confidentiality, and quality care.
- • In this role, you will develop strong patient communication and advocacy skills, gain hands-on experience with EMR systems and pharmacy operations, and have the opportunity to earn national PTCB or ExCPT certification through employer-sponsored training within six months of hire, advancing your career as a pharmacy technician.
🎯 Requirements
- • Active national pharmacy certification (PTCB or ExCPT) or commitment to obtain within a mutually agreed timeframe
- • High school diploma or GED required; Bachelor’s degree or certification strongly preferred
- • 0-1 years of experience as a Pharmacy Technician or in related customer service/outbound call roles
- • Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new systems quickly
- • Strong verbal communication, phone skills, and ability to build rapport with patients empathetically
🏖️ Benefits
- • Employer-sponsored training to obtain national PTCB or ExCPT certification within 6 months of hire
- • Flexible shift options including weekday shifts (8:30AM–4:30PM or 12:00PM–8:00PM) and occasional Saturday shifts (11:00AM–4:00PM)
- • Opportunity to work remotely while contributing to meaningful patient outreach and specialty pharmacy enrollment
- • Development of patient advocacy, communication, and organizational skills in a supportive, mission-focused environment
Skills & Technologies
About Shields Health Solutions, Inc.
Shields Health Solutions is a specialty pharmacy integrator that partners with health systems to build and manage in-house specialty pharmacies. Founded in 2012 and headquartered in Stoughton, Massachusetts, it provides clinical programs, data analytics, payor contracting, and medication access services to improve outcomes for patients with chronic or complex conditions while supporting the financial and operational goals of its hospital partners.
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