Job Overview
Location
Remote - Pacific Time
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 21, 2026
Full Job Description
📋 Description
- • The Patient Support Supervisor is a key leadership role within Shields Health Solutions’ Patient Support team, responsible for ensuring medication adherence and timely access to therapies through refill management, prior authorization, and financial assistance support.
- • Day-to-day responsibilities include leading and managing a team of Patient Support Associates, overseeing service level metrics, managing ADP/PTO/time reports, conducting audits, coordinating with hospital partners, facilitating team and management meetings, providing coaching and performance management, onboarding new hires, and ensuring confidentiality of sensitive patient data.
- • Shields Health Solutions is a fast-growing specialty pharmacy management services company focused on improving patient outcomes through integrated support services, operating with a close-knit, collaborative team culture that values accountability, development, and service excellence.
- • In this role, the individual will develop leadership and operational expertise in healthcare support environments, gain experience in performance management and workflow optimization, and have opportunities to contribute to cross-functional projects and organizational growth initiatives.
🎯 Requirements
- • Current pharmacy technician registration with the State of employment and national CPhT certification (or commitment to obtain within agreed timeframe)
- • Minimum 3+ years of pharmacy technician experience, with 3-5+ years preferred in specialty pharmacy
- • Proven leadership experience, such as a Team Lead role or equivalent where you have guided or supervised other team members
- • High school diploma or GED required; bachelor’s degree preferred or actively pursued
- • Strong operational management skills, including ability to manage projects, prioritize workloads, evaluate trends, and drive program improvements
- • Proficiency in Microsoft Office (especially Excel and Word), including basic formulas, data manipulation, and graph creation
- • Excellent communication, interpersonal, and motivational skills with ability to influence without formal authority and maintain confidentiality of sensitive health information
🏖️ Benefits
- • Competitive salary range of $69,500.00 to $72,000.00 annually
- • Annual bonus potential based on performance and company performance
- • Opportunities for professional development, including leadership/management training support
- • Remote work flexibility with consideration for locations outside core hubs (Stoughton, Phoenix) with up to 20% travel willingness if needed
- • Equal employment opportunity employer committed to diversity, inclusion, and non-discrimination across all protected characteristics
- • Access to company privacy policies and workforce notices, including California-specific protections for residents
Skills & Technologies
About Shields Health Solutions, Inc.
Shields Health Solutions is a specialty pharmacy integrator that partners with health systems to build and manage in-house specialty pharmacies. Founded in 2012 and headquartered in Stoughton, Massachusetts, it provides clinical programs, data analytics, payor contracting, and medication access services to improve outcomes for patients with chronic or complex conditions while supporting the financial and operational goals of its hospital partners.
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