Peer Mentor - Remote (EST)

Equip Health Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• Provide skills-based individual and group sessions to patients and caregivers in treatment at Equip.
• Implement motivational strategies with patients and caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements.
• Participate in multidisciplinary treatment team huddles to support patient progress in treatment.
• Actively listen and guide patients and caregivers to anticipate challenges and engage in coping-ahead strategies.
• Maintain an availability calendar allowing patients and caregivers to schedule appointments.
• Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan.
• Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to roadblocks to treatment adherence.
• Ensure personalization of care plans by making program recommendations and coordinating services to ensure patient needs are met - examples include, but are not limited to, booking additional care team member sessions and registering for groups; providing meal support sessions; and referring personalized resources to support the patient and their supports (for adult patients only, if applicable).
• Build a relationship of respect and trust with patients.
• Complete timely documentation of caregiver and patient interactions in compliance with Equip policies.
• Attend and participate in internal meetings as well as initial and ongoing training as assigned.
• Perform other duties as assigned.

🎯 Requirements

• Lived experience with eating disorder recovery with ability to identify as being in a solid space of recovery.
• 2+ years of experience working directly with patients in a setting that utilizes protocolized care – including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy.
• Proven comfort working within structured care models or evidence-based protocols (e.g., following specific clinical guidelines, behavior change frameworks, or care plans).
• Proven ability to balance structured protocols with personalization, meeting patients where they are while keeping them on track with their care goals.
• A proven track record of taking accountability for patient care plans, using evidence-based frameworks to keep patients on track and meet clinical milestones.
• Experience guiding patients and families in achievement of treatment goals while identifying barriers and problem-solving to alleviate.
• Ability to connect with a range of diverse people with varying lived experiences.
• Passion for evidence-based care and ability to learn, practice, and develop new coaching skills.
• Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally.
• Strong organizational and time management skills with a proven track record of meeting goals.
• Strong attention to detail.
• Comfortable working with and learning new technologies.
• Comfortable working remotely (including the requirement to be on camera).
• Ability to provide 33 hours a week of direct patient care, including new patients and follow-up sessions.
• Ability to commit to working two evenings until 8pm of your choice per week.

🏖️ Benefits

• Earning Potential Range: $54,000 to $65,000 Base Pay + 15% Annual Performance-Based Bonus Potential.
• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
• Generous Parental Leave Benefits.
• Competitive Medical, Dental, Vision, Life, and AD&D insurance.
• Spring Health, a 100% employer-paid mental health benefit through Guardian.
• Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.
• 401K Option!
• Student Loan Repayment: $500/quarter for employees under a year of tenure, $1,000/quarter for employees over a year of tenure.
• Continuing Education: Robust training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID.
• Up to $1,000/year stipend for continuing education.
• Work From Home Additional Perks: $50/month stipend added directly to an employee’s paycheck to cover home internet expenses, Initial work-from-home stipend of up to $500, Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).
• Company Laptop.

Skills & Technologies

Spring

Remote

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Equip Health Inc.

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About Equip Health Inc.

Equip Health is a virtual eating-disorder treatment provider delivering evidence-based care to adolescents and adults in the United States. Founded in 2019, the company pairs each patient with a five-person dedicated care team comprising a medical provider, therapist, dietitian, peer mentor, and family mentor. Treatment is delivered entirely via secure video, allowing patients to remain at home while receiving Family-Based Therapy and coordinated medical management. Equip partners with major insurers to increase access and accepts most commercial plans. The company is headquartered in San Diego, California, and has raised venture capital to expand nationwide access to comprehensive eating-disorder recovery.

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