Masabi Ltd logo

People Operations Partner

Job Overview

Location

Poland

Job Type

Full-time

Category

Software Engineering

Date Posted

July 4, 2026

Full Job Description

đź“‹ Description

  • • Own end-to-end People Operations for a globally distributed workforce, managing employee queries, onboarding, offboarding, contracts, benefits, and HR systems
  • • Partner with the People team to deliver key programs including performance reviews, engagement surveys, compensation cycles, and probation tracking
  • • Build, improve, and standardize workflows, processes, and self-service experiences to ensure clarity, consistency, and scalability across the employee lifecycle
  • • Maintain accurate and actionable people data in BambooHR, supporting reporting and ensuring team visibility into critical HR metrics
  • • Ensure core People Operations remain compliant, organized, and audit-ready through proper documentation, training, and record-keeping
  • • Collaborate closely with Finance, IT, People Partners, and external vendors to coordinate payroll inputs, EOR processes, and vendor management
  • • Identify and eliminate manual, repetitive, or unclear processes by introducing automation, systems, and data-driven solutions to improve efficiency
  • • Proactively spot friction points in the employee experience and lead initiatives to simplify, humanize, and streamline interactions across the organization
  • • Support the growth of Masabi by scaling People Operations in alignment with company expansion, particularly in remote and international contexts
  • • Maintain up-to-date knowledge of employment practices relevant to UK and EMEA regions to ensure local compliance and appropriate policy application
  • • Act as a trusted point of contact for employees and managers, providing empathetic, judgment-driven support during sensitive or complex situations
  • • Embrace technology, including AI and automation tools, to reduce administrative burden and enhance the overall employee experience
  • • Take ownership of HR systems and tools, quickly learning new platforms and adapting processes to evolving business needs
  • • Contribute to building a culture of openness, trust, and authenticity where employees feel empowered to bring their whole selves to work
  • • Support diversity and inclusion efforts by facilitating accommodations for underrepresented groups, including disabled and neurodivergent candidates, at all stages of the employee journey

🎯 Requirements

  • • Experience in People Operations, HR Operations, or HR Generalist roles with end-to-end ownership
  • • Proficiency with HR systems (e.g., BambooHR), spreadsheets, and data to organize workflows and support decision-making
  • • Proven ability to build, improve, and scale processes in fast-growing or evolving environments
  • • Strong self-direction and proactive mindset—identifying gaps and taking initiative without waiting for direction
  • • Empathy and sound judgment in handling sensitive employee matters
  • • Comfort working with remote and globally distributed teams

🏖️ Benefits

  • • Fully remote work model with flexibility across UK, Romania, Portugal, and Poland
  • • Opportunity to shape People Operations at a scaling tech company with global impact
  • • Support for professional growth and career development in a mission-driven environment
  • • Culture of openness, trust, and authenticity where employees are encouraged to bring their whole selves to work
  • • Inclusive workplace that welcomes and accommodates underrepresented groups, including disabled and neurodivergent individuals
  • • Work on meaningful projects that simplify transit for millions worldwide

Skills & Technologies

Remote

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About Masabi Ltd

Masabi Ltd provides mobile ticketing and fare collection software for public transport operators and agencies worldwide. Founded in London in 2001, the company delivers Justride, a cloud-based SaaS platform enabling riders to buy and display tickets on smartphones, smart cards, or contactless bank cards. Its solutions integrate with existing infrastructure, supporting account-based ticketing, EMV contactless payments, and multimodal journeys. Masabi serves rail, bus, and ferry networks across the United Kingdom, United States, Canada, Europe, and Australia, aiming to reduce operational costs, speed boarding, and improve data insights for transport authorities and operators.

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