People Partner, Agent Development

Sierra Technologies, Inc.

Job Overview

Location

San Francisco, CA

Job Type

Full-time

Full Job Description

📋 Description

• The People Partner, Agent Development role is a strategic HR position focused on supporting Sierra Technologies' engineering and technical teams through employee relations, HR administration, onboarding, policy implementation, engagement initiatives, organizational design, leadership coaching, and data-driven people insights. This role matters because it directly contributes to building resilient, high-performing teams aligned with Sierra’s mission to create more human customer experiences with AI.
• Day to day, the person will serve as a trusted advisor to employees and managers, manage HR systems and records, oversee onboarding processes, develop and implement HR policies, design engagement programs, partner with leaders on organizational structure and talent alignment, coach managers on people challenges, and use organizational data to proactively address risks and improve talent decisions.
• Sierra Technologies is an in-person-first company headquartered in San Francisco with global offices, dedicated to building AI-powered platforms that enhance customer experiences. Guided by core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family, the company fosters a culture of accountability, innovation, and support for employees’ personal and professional growth.
• In this role, the person can develop deep expertise in scaling HR functions within a fast-growing, values-driven tech environment, gain experience in organizational design and data-informed people strategy, strengthen their ability to partner with technical leaders, and grow as a trusted HR advisor who drives both operational excellence and cultural impact.

🎯 Requirements

• 5-10 years of experience in human resources or people operations, ideally in a fast-growing environment supporting Engineering organizations
• Demonstrated expertise and understanding of HR best practices, employment laws, and regulations
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Proactive, innovative mindset with a focus on continuous improvement and strategic impact
• Experience partnering with engineering, product, or other technical teams

🏖️ Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Parental leave and fertility and family building benefits through Carrot
• Lunch, snacks, and coffee provided
• Discretionary benefit stipend and free alphorn lessons

Skills & Technologies

Onsite

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Sierra Technologies, Inc.

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About Sierra Technologies, Inc.

Sierra Technologies builds conversational AI agents for large enterprises, enabling companies to deploy autonomous, brand-aligned customer service experiences across voice and digital channels. Its platform integrates with existing CRM, ERP, and commerce systems to resolve complex customer issues, automate workflows, and provide real-time insights while maintaining security and compliance standards.

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