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Job Overview
Location
Sydney
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 28, 2026
Full Job Description
đź“‹ Description
- • As the Performance & Enablement Lead at Heidi Health, you will own the design, execution, and continuous improvement of the company’s performance management system, ensuring it drives clarity, accountability, and high standards across a fast-scaling, mission-driven healthtech organization. This role is critical to Heidi’s ambition of doubling healthcare capacity by enabling leaders and teams to perform at their best through rigorous, fair, and insight-driven performance practices.
- • You will lead Heidi’s quarterly performance cycles end-to-end, defining and refining what "at bar" means across roles, levels, and functions; facilitate calibration sessions with a strong point of view to ensure consistent, unbiased grading; and work directly with leaders to set clear expectations around goal quality, output, pace, and accountability, stepping in to diagnose underperformance and drive targeted interventions where needed.
- • You will partner closely with founders and senior leaders to provide visibility into performance trends, surface systemic strengths and gaps, and ensure the performance system reflects real contribution — not just visibility — by designing for signal over noise and eliminating structural bias across roles, levels, and working styles.
- • You will enable performance leadership by setting the standard for what great performance management looks like at Heidi, equipping leaders with frameworks for setting expectations, delivering high-quality feedback, and assessing performance accurately — including in the first 90 days — through hands-on facilitation and practical tools.
- • You will own the operating rhythm of performance, integrating OKRs, progress tracking, and reviews into a cohesive cycle, and leverage AI to reduce manual overhead, accelerate insight generation, and enhance the speed and quality of performance signal — ensuring decisions are fast, well-founded, and friction-free.
- • You will help build a culture where high standards are owned collectively, feedback is honest and actionable, and continuous improvement is embedded in how teams work — aligning with Heidi’s values of building to last, owning your practice, moving fast while staying steady, and making others better.
- • You will have the opportunity to shape a performance system that scales with Heidi’s global growth in the US, UK, Canada, and Europe, contributing to a company that has already returned over 18 million hours to healthcare professionals and powers more than two million patient visits weekly across 116 countries.
🎯 Requirements
- • Proven experience operating in high-performance, fast-scaling environments, preferably in tech or healthtech, with a track record of driving results through clarity and accountability.
- • Demonstrated experience building or scaling performance frameworks, including OKRs, performance cycles, and calibration processes, with the ability to define and uphold high standards.
- • Comfort working directly with senior leaders and founders, bringing clarity to ambiguity, making hard calls, and driving outcomes — not just process — in fast-moving, ambiguous settings.
- • Experience using AI tools or building AI-enhanced workflows to improve decision-making speed, insight quality, or reduce manual overhead in people or operational systems.
- • Strong systems thinking: ability to design performance systems that capture diverse contributions fairly across roles, levels, and working styles, avoiding bias and privileging signal over noise.
- • Direct, honest communication style — able to challenge constructively, deliver tough feedback, and hold leaders and teams accountable to agreed standards.
🏖️ Benefits
- • Flexible hybrid working model with 3 days in the office per week, supporting work-life balance and collaboration.
- • Generous personal development budget of $500 per annum to support continuous learning and growth.
- • Equity participation in the company — become an owner and share in Heidi’s success as it scales globally.
- • Opportunity to learn from world-class engineers, designers, clinicians, and creatives in a diverse, mission-driven team.
- • Rare chance to create global impact in one of Australia’s leading healthtech startups, with the potential to fast-track your career through high-impact contributions.
- • Commitment to an equitable, inclusive, and supportive workplace where diverse backgrounds and perspectives are valued and leveraged as strengths.
Skills & Technologies
Senior
Hybrid
About Heidi Health Pty Ltd
Heidi Health is an Australian clinical software company that provides AI-powered medical scribe and workflow automation tools for healthcare providers. Its platform records and transcribes patient consultations in real time, generating structured clinical notes, referral letters and coding suggestions that integrate directly with electronic medical record systems. The company serves general practitioners, specialists and allied health professionals, aiming to reduce administrative burden and improve documentation accuracy while maintaining data security and compliance with Australian healthcare standards.
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