Job Overview
Location
Bangalore
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Own the end-to-end customer relationship for a book of Non-Resident Indian (NRI) customers, from onboarding through ongoing financial advisory and retention
- • Serve as the primary trusted financial partner for NRIs, addressing complex cross-border financial needs without relying on scripts or generic responses
- • Translate regulatory complexity—including FEMA compliance, tax implications, and distinctions between NRO and NRE accounts—into clear, confident, and actionable guidance for customers
- • Independently resolve account-related issues, KYC documentation problems, transaction discrepancies, and other customer concerns from first contact to confirmed resolution with no handoffs
- • Identify recurring friction points in customer interactions and translate them into specific, actionable recommendations for product and operational improvements
- • Maintain detailed, accurate CRM records that reflect customer history, concerns, and resolutions to ensure continuity and institutional knowledge
- • Contribute to the development and refinement of internal playbooks, ensuring the entire team benefits from frontline customer insights and best practices
- • Act as a bridge between customer experience and product development, feeding real-time customer feedback directly into product evolution
- • Build deep, long-term relationships with NRI customers by demonstrating empathy, expertise, and ownership over their financial journey across borders
- • Engage in nuanced conversations about money with customers under stress, ensuring clarity and confidence in every interaction
- • Proactively anticipate customer needs based on patterns observed in cross-border financial behavior and regulatory changes
- • Ensure all customer interactions align with compliance standards while maintaining a human-centered, solution-oriented approach
- • Collaborate with internal teams to streamline processes that reduce customer effort and improve resolution speed and accuracy
- • Represent Aspora as a knowledgeable, reliable, and empathetic point of contact for NRIs navigating one of the most complex and under-served financial journeys globally
- • Continuously refine personal expertise in cross-border financial regulation, NRI banking structures, and international tax considerations through direct customer engagement
🎯 Requirements
- • Experience in a customer-facing role in banking, fintech, financial services, or high-touch customer success
- • Strong understanding of financial products and ability to explain them simply
- • High ownership mindset: treat a customer's problem as yours until it is solved
- • Ability to operate without a script—diagnose, improvise, and escalate with full context when needed
- • Comfortable with regulatory and compliance complexity; do not shy away from hard conversations
- • Clear written and verbal communication in English; able to hold nuanced conversations about money with customers under stress
🏖️ Benefits
- • You'll be the primary relationship owner for NRI customers navigating one of the most under-served financial journeys in global banking—your work directly shapes their trust in Aspora
- • You'll move fast on real problems: no ticket queues that disappear into the void; you own resolution
- • What you learn from customers will directly feed product decisions; your feedback loop to the team is short and real
- • You'll develop rare expertise in cross-border financial regulation, NRI banking structures, and the nuance of serving a globally mobile customer base
- • Competitive salary, comprehensive benefits, and ESOPs aligned with Aspora's long-term vision
Skills & Technologies
About Aspora, Inc.
Aspora is a company focused on providing innovative solutions in the data analytics and artificial intelligence space. They specialize in developing advanced platforms that enable businesses to leverage their data for better decision-making, improved efficiency, and enhanced customer experiences. Their offerings typically include tools for data integration, analysis, visualization, and predictive modeling. Aspora aims to democratize access to powerful AI capabilities, allowing organizations of all sizes to unlock the full potential of their information assets. The company is committed to continuous research and development to stay at the forefront of technological advancements in AI and data science, offering scalable and adaptable solutions to meet evolving market needs.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
