Job Overview
Location
OH - Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Provide exceptional phone-based customer service to patients, physicians, and healthcare facilities as a key point of contact for ExactCare Pharmacy services.
- • Answer a high volume of inbound calls from current patients to resolve questions regarding medications, prescriptions, billing, and pharmacy services.
- • Place outbound calls to patients to create, update, or maintain their medication profiles and ensure accurate, up-to-date records.
- • Serve as a liaison between clinical pharmacists and other medical professionals to coordinate patient care and resolve complex medication-related issues.
- • Perform claim adjudication duties including prior authorizations, billing verification, and eligibility checks, often requiring direct communication with patients and providers.
- • Collect outstanding patient balances through professional and compliant phone interactions.
- • Maintain strict confidentiality and accuracy when documenting and updating patient records across multiple pharmacy software systems.
- • Utilize comprehensive drug knowledge to receive, clarify, and transfer prescriptions, ensuring compliance with state and federal regulations.
- • Accurately retrieve and verify prescription information by directly contacting prescribing physicians and their offices.
- • Enter high volumes of prescription and patient data with speed and precision into pharmacy management systems.
- • Conduct welcome calls to newly onboarded patients to establish trust and serve as their primary point of contact for pharmacy support.
- • Collaborate with pharmacy technicians and pharmacists to ensure seamless onboarding of new patients into ExactCare’s services.
- • Work in a fast-paced, high-volume remote call center environment to support ExactCare’s nationwide patient base of over 100,000 individuals.
- • Adhere to AnewHealth’s Core Values in all patient, provider, and team interactions.
- • Manage multiple case queues to proactively resolve patient care issues and ensure timely follow-up.
- • Navigate and utilize multiple pharmacy software platforms to process prescriptions, authorizations, billing, and patient communications.
- • Demonstrate strong organizational and prioritization skills to manage shifting responsibilities based on daily operational needs.
- • Overcome patient objections with empathy and professionalism while maintaining compliance with healthcare regulations.
- • Think critically to document all interactions in a detailed, compliant, and world-class manner.
🎯 Requirements
- • High school diploma or GED
- • Current certification from the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA)
- • Active pharmacy technician registration with the State Board of Pharmacy
- • Prior experience in a pharmacy setting
- • Must be 18 years of age or older
- • Comfortable working in a phone-based, remote call center environment
🏖️ Benefits
- • Medical, dental, and vision coverage effective the first of the month following hire
- • Flexible spending accounts
- • Company-paid life insurance and short-term disability
- • Voluntary benefits
- • 401(k) plan
- • Paid Time Off
- • Paid holidays
Skills & Technologies
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About ExactCare Pharmacy, Inc.
ExactCare is a national long-term care pharmacy that partners with health plans, providers and patients to provide medication management solutions for chronic, complex and high-risk populations. The company dispenses and synchronizes medications for patients managing multiple chronic conditions, offers adherence packaging, clinical support and 24/7 pharmacy access, and delivers services through home delivery, on-site clinics and integrated technology platforms. Founded in 2009 and headquartered in Valley View, Ohio, ExactCare serves tens of thousands of patients across the United States and is accredited by URAC and the Accreditation Commission for Health Care.
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