Platform Engineer

📋 Description

• • As a Platform Engineer at Feathr, you will be an indispensable member of our dedicated Platform Engineering Team, playing a pivotal role in the maintenance, enhancement, and operational integrity of our cutting-edge advertising software platform. Your contributions will directly support Feathr's mission to empower over 1,300 nonprofits with tools that foster purposeful connections, drive impact, and build confidence in their marketing efforts. This role is critical for ensuring the efficiency, security, and scalability of the systems that enable our customers to achieve their goals.
• • You will be instrumental in driving key technical projects from conception through to successful implementation. This involves a deep understanding of our existing infrastructure and a forward-thinking approach to identifying areas for improvement and innovation. Your work will directly influence the reliability and performance of the platform, ensuring a seamless experience for both our internal teams and our nonprofit clients.
• • A significant aspect of your role will involve collaborating closely with cross-functional teams, including software engineers and DevOps specialists. This collaborative synergy is essential for ensuring the smooth integration of new features, maintaining consistent and reproducible development environments, and providing robust operational support. You will be a key liaison, translating technical requirements and ensuring alignment across different departments.
• • You will be responsible for the meticulous management and continuous optimization of our cloud infrastructure, encompassing networking and database systems. The primary objective is to guarantee high availability, exceptional performance, and robust scalability to meet the evolving demands of our growing user base.
• • Security is paramount. You will proactively implement, monitor, and refine security protocols to rigorously safeguard our systems against potential vulnerabilities. This includes ensuring strict adherence to industry standards and compliance requirements, maintaining the trust and integrity of our platform.
• • A core responsibility will be the management and refinement of our CI/CD pipelines. Your expertise will ensure efficient, automated, and reliable software deployment processes, facilitating continuous integration and enabling rapid iteration of our platform's features.
• • You will contribute to the development and maintenance of Business Intelligence (BI) and reporting tools. These tools are vital for empowering internal teams with actionable insights, supporting data-driven decision-making, and enhancing operational efficiency across the organization.
• • Debugging and resolving complex technical issues will be a regular part of your day. You will provide hands-on support for environment setup, system optimization, and troubleshooting, ensuring minimal disruption and maximum uptime for our services.
• • You will actively develop and maintain tools and processes designed to enhance overall system performance, reliability, and maintainability. This proactive approach to system improvement is key to our long-term success.
• • Participating in incident response efforts is crucial. You will be part of a team dedicated to minimizing downtime, swiftly diagnosing the root cause of system disruptions, and implementing effective recovery strategies to ensure business continuity.
• • Maintaining comprehensive and up-to-date documentation of systems, processes, and configurations is essential for knowledge sharing and team efficiency. Clear, detailed documentation ensures that information is accessible and facilitates onboarding and ongoing support.
• • You will conduct regular audits and implement necessary updates to ensure ongoing adherence to critical industry standards, such as ISO or SOC compliance, reinforcing our commitment to security and best practices.
• • A key quality we seek is a proactive approach to continuous improvement. You will actively identify and champion opportunities to innovate, enhance the efficiency, and bolster the security of our platform. Staying abreast of the latest industry trends and emerging technologies will be vital, allowing you to apply this knowledge to continuously elevate our infrastructure and operational practices.
• • This role offers a unique opportunity to contribute to a mission-driven company that is making a tangible difference in the nonprofit sector. You will be part of a supportive and collaborative team, working in an environment that values growth, innovation, and a shared commitment to helping those who help others.