PQRs and Litigation Analyst

Addi S.A.S.

Job Overview

Location

Colombia

Job Type

Full-time

Full Job Description

📋 Description

• Independently prepare clear, substantive, and legally compliant responses to derechos de petición, PQRs, and acciones de tutela on a daily basis, ensuring all responses meet statutory deadlines without requesting extensions or relying on BPO services.
• Provide comprehensive and timely attention to inquiries from regulatory bodies each month, strictly adhering to Colombian legal protocols and reinforcing Addi’s commitment to regulatory compliance.
• Identify recurring trends and patterns in PQRs, acciones de tutela, and regulatory requests to recommend actionable improvements to internal control systems and operational processes.
• Serve as the primary liaison between the Legal team and cross-functional departments including Internal Control, Customer Service, Fraud Prevention, and Collections to align on compliance initiatives and implement process enhancements.
• Maintain meticulously organized case files, track all response deadlines with precision, and document all actions to ensure readiness for potential legal scrutiny or audit.
• Escalate complex or high-risk cases to the appropriate internal teams to ensure timely resolution and mitigate legal exposure.
• Translate complex legal and regulatory requirements into clear, actionable steps for non-legal stakeholders to foster company-wide understanding and adherence to compliance standards.
• Collaborate effectively with external counsel when necessary, coordinating communication and ensuring alignment on legal strategy and response protocols.
• Apply a strong practical understanding of Colombian consumer protection laws, SFC regulations governing PQRS, Habeas Data (data privacy), and relevant civil/commercial procedures related to consumer disputes in all responses and recommendations.
• Proactively identify systemic issues through data analysis of PQR trends, propose scalable solutions, and drive implementation without requiring constant oversight.
• Ensure all communications—written and verbal—are accurate, professional, and customer-centric, prioritizing both compliance and customer satisfaction.
• Maintain conversational English proficiency to effectively communicate with external advisors, international stakeholders, and global teams as needed.
• Contribute to a culture of ownership and operational excellence by consistently delivering high-quality, deadline-driven work that supports Addi’s mission to redefine financial access in Colombia.

🎯 Requirements

• Lawyer with at least 1 year of experience responding to PQRs and/or providing legal support in consumer-facing contexts, preferably in writing
• Legal expertise in Colombian consumer protection laws, SFC regulations on PQRS, and Habeas Data (data privacy) laws
• Demonstrated ability to manage multiple deadlines with meticulous organization and attention to detail
• Strong analytical rigor to identify trends in PQRs and regulatory requests and recommend process improvements
• Exceptional written and verbal communication skills in Spanish, with the ability to translate complex legal concepts into clear, actionable language
• Conversational English proficiency at a B1 level is desirable

🏖️ Benefits

• Competitive compensation with equity in the company
• Opportunity to shape a high-growth fintech transforming financial access in Colombia
• Work alongside world-class talent in a culture of ownership, excellence, and collaboration
• Meaningful impact on millions of customers by improving access to fair and seamless financial services

Skills & Technologies

Onsite

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Addi S.A.S.

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About Addi S.A.S.

Addi is a Colombian fintech company that offers a buy now, pay later (BNPL) solution for consumers in Latin America. The company partners with merchants to provide point-of-sale financing, allowing customers to purchase goods and services and pay for them in installments. Addi focuses on making credit accessible and affordable, particularly for individuals who may not have access to traditional banking services. Their platform aims to simplify the purchasing process and empower consumers with flexible payment options, thereby driving sales for their merchant partners and promoting financial inclusion within the region.

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