Practice Success Manager

Finni Health Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a trusted advisor and operational partner to ABA and mental health practice providers, guiding them through clinical, financial, and operational challenges to drive sustainable growth.
• Project manage provider launch timelines to ensure rapid, seamless onboarding and adherence to fastest possible deployment schedules.
• Develop and deliver quarterly business reviews and customized presentation decks to demonstrate value delivery and identify growth opportunities for each practice.
• Partner directly with providers to understand their scaling goals and align Finni’s tools, resources, and support to achieve those objectives.
• Lead all provider communications via Google Meet, Slack, and email, providing proactive and reactive customer support to ensure high satisfaction and retention.
• Become the internal expert on all Finni products, services, and workflows, answering complex provider questions and resolving concerns with accuracy and urgency.
• Oversee critical customer experience operations including training programs, help center and knowledge base content development, self-service tooling, scheduling systems, and performance reporting.
• Collaborate with cofounders to design, refine, and implement cross-functional processes and tooling that improve scalability and operational efficiency.
• Establish and monitor SLAs and KPIs for the provider success function to ensure consistent service quality and measurable outcomes.
• Drive operational excellence by identifying inefficiencies, quantifying bottlenecks, and implementing data-informed solutions that enhance provider outcomes and business performance.
• Maintain deep familiarity with Applied Behavior Analysis (ABA) clinic operations and regulatory requirements to provide contextually relevant guidance to providers.
• Thrive in ambiguous, fast-moving environments by taking initiative, shaping strategy without rigid frameworks, and adapting quickly to evolving business needs.
• Contribute to building a scalable, repeatable provider success model that supports Finni’s 400% growth trajectory and path to profitability.
• Act as a mission-driven advocate for democratizing autism care by empowering providers to deliver high-quality, compliant services while growing their businesses.

🎯 Requirements

• Proven experience in operational advisory or customer success roles within healthcare, ABA, or mental health services
• Demonstrated ability to manage multiple provider relationships and complex projects simultaneously
• Strong analytical skills with experience using data to drive decision-making and measure outcomes
• Excellent communication skills across written, verbal, and presentation formats (Slack, email, video calls)
• Experience building and maintaining knowledge bases, training materials, and self-service resources
• Comfort working in fast-paced, unstructured environments with high ambiguity and rapid iteration

🏖️ Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Paid time off
• Paid Holidays

Skills & Technologies

Remote

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Finni Health Inc.

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About Finni Health Inc.

Finni Health is a healthcare technology company that provides insurance and benefits administration services for employers. It offers a platform that simplifies health plan selection, enrollment, and management for small and medium-sized businesses. The company integrates with existing payroll and HR systems to automate benefits administration, reduce administrative burden, and provide employees with digital tools to understand and use their health benefits.

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