Pre-sales Solutions Engineer - Canada

Heidi Health Pty Ltd

Job Overview

Location

Toronto

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary technical point of contact throughout the sales cycle and expansion opportunities for enterprise and mid-market healthcare clients.
• Lead deep technical and clinical workflow discovery sessions with prospects to identify integration requirements, EHR dependencies, security needs, and compliance considerations.
• Collaborate with Product and Engineering teams to design tailored solutions that align Heidi’s AI platform capabilities with real-world clinical workflows and customer-specific requirements, while remaining grounded in product roadmap feasibility.
• Deliver compelling product demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams within healthcare organizations.
• Own and execute technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail.
• Proactively identify and resolve technical objections that slow down sales cycles, acting as a trusted advisor on security, compliance, AI governance, and EHR integration questions.
• Partner with implementation teams to ensure seamless post-sales handoff by developing structured PRDs and detailed handoff documentation.
• Provide field-derived feedback to Product and Engineering teams to inform product improvements based on real-world customer use cases and integration challenges.
• Work closely with Account Executives to accelerate deal velocity by translating complex technical capabilities into customer-specific value propositions.
• Navigate high-stakes enterprise requirements including EMR integrations, custom clinical workflows, call system integrations, and security architecture design.
• Maintain working knowledge of healthcare integration standards such as HL7, FHIR, and REST APIs to support technical evaluations and solution design.
• Communicate complex technical concepts clearly to both technical and non-technical audiences across clinical, operational, and executive levels.
• Operate autonomously in a fast-paced, early-stage environment where processes are still being defined and scaled.
• Travel approximately 25–50% of the time for onsite customer engagements across Canada and potentially other regions.
• Contribute to building a trusted technical reputation with healthcare providers, health systems, and EMR vendors as a credible and empathetic partner.
• Support the growth of Heidi’s footprint in Canada by driving adoption through technical credibility and customer-centric solution design.

🎯 Requirements

• 3–6 years of experience in a customer-facing technical role such as Pre-sales Solutions Engineering, Sales Engineering, or Technical Consulting, preferably in SaaS, healthcare, or enterprise software
• Experience leading and owning technical and workflow discovery sessions with enterprise clients
• Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs
• Comfortable with 25–50% travel for onsite customer engagements
• Experience supporting sales cycles with healthcare providers, health systems, or EMR vendors
• Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences

🏖️ Benefits

• Healthcare, Dental, Vision benefit options
• 401k with 3% match
• Personal development budget of $500 per annum
• Equity (shares) in the company
• In-office collaboration with like-minded professionals
• Opportunity to create global impact in one of the leading healthtech startups

Skills & Technologies

REST

Onsite

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Heidi Health Pty Ltd

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About Heidi Health Pty Ltd

Heidi Health is an Australian clinical software company that provides AI-powered medical scribe and workflow automation tools for healthcare providers. Its platform records and transcribes patient consultations in real time, generating structured clinical notes, referral letters and coding suggestions that integrate directly with electronic medical record systems. The company serves general practitioners, specialists and allied health professionals, aiming to reduce administrative burden and improve documentation accuracy while maintaining data security and compliance with Australian healthcare standards.

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