Job Overview
Location
Remote - United Kingdom
Job Type
Full-time
Category
Sales
Date Posted
February 24, 2026
Full Job Description
📋 Description
- • As a Presales Engineer (French Speaker) at Twilio, you will be instrumental in driving technical wins and ensuring product fit for our diverse customer base across the EMEA region. You will operate at the intersection of technology and business, acting as a trusted advisor to clients and a key technical resource for our sales teams. This role demands a unique blend of deep technical expertise and exceptional communication and relationship-building skills, enabling you to engage effectively with both C-level executives and hands-on technical decision-makers.
- • You will collaborate closely with Twilio's New Business Account Executives, fellow Solutions Engineers, Professional Services teams, and Twilio Partners. Your primary objective will be to strategize and plan for successful deal closures, ensuring that Twilio's innovative communications solutions are positioned effectively to meet customer needs.
- • A core aspect of your role will be to build strong, successful business partnerships with Account Executives. This involves conducting thorough business discovery sessions with prospects to uncover their unique challenges and objectives, and then articulating the tangible business value that Twilio's platform can deliver.
- • You will actively participate in all stages of the sales cycle alongside Account Executives. This includes qualification calls, in-depth discovery meetings, compelling product demonstrations, managing Proof-of-Concepts (POCs), responding to Requests for Proposals (RFPs), creating detailed design documentation, delivering impactful technical presentations, and conducting enablement sessions for clients.
- • Developing and maintaining deep subject matter expertise on customer needs and requirements within the EMEA market is crucial. Simultaneously, you will cultivate an in-depth understanding of Twilio's best-in-class communications technology, staying abreast of new features and advancements.
- • You will lead technical discovery sessions with customers, employing insightful questioning to uncover their specific business needs and technical challenges. Based on this understanding, you will articulate how Twilio's capabilities can directly enable their success and provide solutions to their most pressing problems.
- • A significant part of your contribution will involve building and delivering powerful, tailored presentations and complex product demonstrations. These sessions are designed to vividly showcase the extensive capabilities of Twilio's Communications Products and inspire customers with the possibilities.
- • You will develop a comprehensive understanding of each customer's business landscape, identifying not only solutions to their stated problems but also uncovering latent areas of opportunity for growth and innovation.
- • Building trusted advisor relationships at the highest levels within our customer organizations is paramount. You will be expected to present creative, forward-thinking solutions and architectures that empower customers to innovate and stay ahead of the curve.
- • Beyond direct customer engagement, you will contribute to the broader Twilio Solutions Engineering community. This involves actively sharing your knowledge, developing reusable demo assets, and creating compelling presentations that can be leveraged by your colleagues across the globe.
- • This role is fully remote and based in the United Kingdom, offering the flexibility to work from home while making a significant impact across EMEA.
- • Approximately 35% travel is anticipated, providing valuable opportunities to connect in-person with customers and colleagues, fostering stronger relationships and a deeper understanding of their businesses.
- • You will be a key player in Twilio's mission to revolutionize how the world interacts, empowering businesses to build personalized customer experiences through our leading Communications Platform as a Service (CPaaS).
- • This position requires a proactive and self-motivated individual who thrives in a dynamic, fast-paced environment, comfortable navigating complex technical landscapes and translating them into clear business benefits.
- • You will be a vital link between our customers' strategic goals and Twilio's technical solutions, ensuring that we deliver maximum value and drive customer success.
- • Your ability to understand and articulate the value proposition of cloud-based communication solutions will be essential in winning new business and expanding existing relationships.
- • You will leverage your technical acumen to design and present solutions that are not only functional but also scalable, secure, and cost-effective, aligning with the customer's long-term vision.
- • The role offers a unique opportunity to work with cutting-edge communication technologies and contribute to a company that is a recognized leader in the CPaaS market.
- • You will be an integral part of a globally distributed, inclusive, and collaborative team, contributing to Twilio's remote-first culture.
- • Your success will be measured by your ability to drive technical wins, contribute to revenue growth, and build strong, lasting relationships with Twilio's customers.
- • You will be empowered to take initiative, solve complex problems, and continuously learn and grow within a supportive and innovative environment.
- • This is an exciting opportunity to shape the future of customer engagement for businesses across EMEA, leveraging the power of Twilio's platform.
🎯 Requirements
- • Minimum of 5 years of experience in a technical pre-sales role within the CPaaS, SaaS, or Telecommunications sectors.
- • Proven understanding of the sales cycle and the critical role of a pre-sales engineer in driving deal success.
- • Solid grasp of voice protocols (VoIP), SIP implementations, or messaging APIs.
- • Demonstrated ability to ask insightful questions to deeply understand customer needs and guide them towards effective technical solutions using Twilio Communications products.
- • Fluency in both written and spoken French is essential for engaging with a significant portion of our customer base.
- • Experience with public cloud platforms (AWS, Google Cloud, Microsoft Azure) and cloud application architectures.
- • Proficiency in backend development (Java, C#, Node.js, Python, or PHP) and/or web development (JS, React), including experience designing and consuming REST APIs.
🏖️ Benefits
- • Competitive compensation package.
- • Generous time off policies.
- • Ample parental and wellness leave.
- • Comprehensive healthcare coverage.
- • Retirement savings program.
- • Opportunities for professional development and continuous learning.
- • A collaborative and inclusive remote-first work environment.
- • The chance to work with innovative communication technologies and shape the future of customer engagement.
Skills & Technologies
Python
JavaScript
Java
PHP
React
Remote
About Twilio Inc.
Twilio Inc. provides cloud-based communications platforms that enable developers to integrate voice, messaging, video, email, and authentication into applications via APIs. Founded in 2008, the company offers programmable services for SMS, voice calls, WhatsApp, email, and IoT connectivity, serving enterprises, startups, and communication service providers globally. Twilio operates a pay-as-you-go model, allowing customers to scale usage without managing underlying telecom infrastructure. The company is headquartered in San Francisco, California, and trades on the New York Stock Exchange under the symbol TWLO.
